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Heather P
Customer Reviews for Yozizi Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for safe move and the trucks windshield was dangerously dirty. The young lady working couldn't tell me why the rental agreement showed 5/8th of a tank when it was clearly 1/2. I spoke to customer service, sent a picture of the dash and was still charged for fuel upon return. I read a pretty bad review before choosing Yozizi, but it was only 1 of several good reviews. The bad review had me cautious and I was sure to check on extra charges. Same things happened on my rental as on the bad review. Fool me once......
ANGELA WDO NOT USE THIS DEALERSHIP. When I returned the truck, they charged me $70 gas (which I returned the same as what they provided me) and they charge me for 80 miles that I have never driven making it an additional $95.20. The worker admitted fault for not checking the gas correctly and I was refunded for that but I have been waiting for a callback from owner regarding the additional miles charge. From the beginning they had to start over with the process because they had charged me more for “extra time” when I stated I would be returning before the 24 hr window. So there was issues before I event left the lot. I just bought my first home ever and they have made my experience awful. DO NOT use them.
Cielo RRequested a change of drop off location at pick up. Staff couldn't adjust the agreement. Threatened the charge would triple if dropped off elsewhere. Had to add two extra hours of work plus miles and gas to our long day to return truck.
Susan STruck was not ready at the time scheduled. The return process was very slow. Overall made the situation very frustrating.
Ryan GCharged me $80 insurance when I didn't ask for it. Trying to get this resolved. No luck!!
STEVEN WVery nice staff member that promptly helped us return our rental! Would definitely return here for services.
EMERALD BThe agent opened the doors at 8:01. We didnt leave until 8:40. He was nice but he was running late
WANDA M