When I picked up the truck the gas tank wasnt completely full. I filled the tank when I returned it. The cashiers at the gas station where I picked up the truck was not fully trained on renting the truck. It took longer than it should. But they did the best that they could.
Stephanie O
Customer Reviews for Yreka Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very reliant on Cell Phone; I have a flip phone.
Shawn SBetter customer service.. on time promptness. Be truthful to what they told us.
Lavanza MI had to wait even though I did the online check in, because the associate at the store said she couldn’t give me the key. She wasn’t trained and called the manager who I had to wait 15+ minutes for to arrive. Therefore I got my truck late and didnt get my full 4 hours. Thankfully I didn’t need it. It wasn’t a bad experience, just not as easy as I had expected it to be. The untrained associate was very polite.
Stephanie PNot very experiences with the U-Haul rental process.
Scott JTruck was great but no wiring for tow dolly so had to find one from another trailer. Tow dolly straps worn and wratchet device difficult to use. Was sent picture downloads for two tow dollies instead of one for truck and one for the tow dolly.
Richard RMake sure uts organized. I realize they're new so give them a break but raise expectations. Thx
Dee EMake sure you download the app. Make sure you take photos of the uhaul when you pick up. Even if the clerk said you dont need to.
Stephanie OI had to drive from Mt. Shasta to Yreka to get the tow dolly. Truck stop seemed new to the U-Haul business. On the unit, a strap was dangerously worn. Wouldn't you think U-Haul would have ball hitches to put in tow slots? Maybe for a little extra $? They did not. It cost almost as much as the too-expensive rental to go to an auto parts store to buy equipment I won't use again! :( Per the instructions, I also bought tow lights which were also not supplied, but did use 'em (as advised by another parts guy). Worst, the price was almost four times as much as a relative was quoted for a similar trip elsewhere in California. I repeat: the price was almost four times as a similar trip elsewhere in California!!! $200 vs. $50 WTH?! ::((
Randell VWaited 45 minutes for someone who could check out the equipment to me.
Russell MClean location. The poor woman working at the Yreka truck stop had no idea how to accept a U-Haul. She had to call someone to get assistance. It took many minutes. But she did her best. Obviously, she hasn’t been trained.
Thomas MStaff at this location did not know what to do.
Will IIt was fast they were very courteous they knew what they were doing I got in and out of there no problem, and I didn't have to pay any extra cuz I got lost and I thought I'd pay more for mileage but I didn't thank God for that. Except for the dolly not being there it was a great experience all the way around thank you.
David TYoung women I believe her name was Kim,was very helpful and courteous. I give her y10 she was very knowledgeable.
Rebecca KJust keep doing it. New location so folks were learning the system. The staff was fantastic.
MARK W