Customer Reviews for Yreka Properties
(U-Haul Neighborhood Dealer)

Rating:

3.0

We originally reserved a truck out of Redding and prior to pickup we found out through the app our pickup location was now Yreka. No one called to talk to us or notify us. I had to call Uhaul to inquire the change. That is when I was told the truck I reserved in Redding had been rented and I could get a truck from Yreka. I was offered 100 extra travel miles and $100 credit toward the rental. I accepted it because I was stuck needing the truck and it was too late in the week to seek another rental company and truck. This was a real inconvenience and caused me 3 extra hours of travel time, so I would say the compensation didn't cover the inconvenience caused. Then at Yreka they did not have a Uhaul rental agent available to process the rental so they had to put me on the phone with Uhaul. The fuel tank was under 3/4 full, more like 2/3s full because it was between 1/2 and 3/4. This wasn't an issue until we turned the vehicle in. We originally rented a truck, a car trailer, and car dollie from Redding Uhaul a week before the move. As the time to move approached the app indicated the truck had to be picked in Yreka and the car trailer in Weed. The Uhaul person at Weed had difficulty speaking and understanding English and told "Sorry buddy" but he could not rent me the car hauler sitting outside of their business. Uhaul rerouted me to Montaque for the car trailer, Montague was great. Then we picked up the car dollie in Redding. While there we noticed they had 2 26 foot trucks with keys on their board available for rent and 3 car haul trailers available. It makes one wonder why I had to drive 96 miles out of my way and spend an extra 3 hours to rent all the equipment I needed and was promised originally from Redding. All of this to say, I would not recommend Uhaul to anyone and will probably go out of my way to use Penske or Budget in the future

Rating:

1.0

Lady was really rude and unprofessional

Rating:

1.0

A lot of confusion amongst the staff on duty. The person who handles U-Haul was not working and no one was cross-trained to help. Myself and Traffic talked the employee through the dispatch process and I was able to leave.

Rating:

3.0

When I picked up the truck the gas tank wasnt completely full. I filled the tank when I returned it. The cashiers at the gas station where I picked up the truck was not fully trained on renting the truck. It took longer than it should. But they did the best that they could.

Rating:

5.0

Very reliant on Cell Phone; I have a flip phone.

Rating:

2.0

Better customer service.. on time promptness. Be truthful to what they told us.

Rating:

3.0

I had to wait even though I did the online check in, because the associate at the store said she couldn’t give me the key. She wasn’t trained and called the manager who I had to wait 15+ minutes for to arrive. Therefore I got my truck late and didnt get my full 4 hours. Thankfully I didn’t need it. It wasn’t a bad experience, just not as easy as I had expected it to be. The untrained associate was very polite.

Rating:

3.0

Not very experiences with the U-Haul rental process.

Rating:

2.0

Truck was great but no wiring for tow dolly so had to find one from another trailer. Tow dolly straps worn and wratchet device difficult to use. Was sent picture downloads for two tow dollies instead of one for truck and one for the tow dolly.

Rating:

2.0

Make sure uts organized. I realize they're new so give them a break but raise expectations. Thx

Rating:

2.0

Make sure you download the app. Make sure you take photos of the uhaul when you pick up. Even if the clerk said you dont need to.

Rating:

2.0

I had to drive from Mt. Shasta to Yreka to get the tow dolly. Truck stop seemed new to the U-Haul business. On the unit, a strap was dangerously worn. Wouldn't you think U-Haul would have ball hitches to put in tow slots? Maybe for a little extra $? They did not. It cost almost as much as the too-expensive rental to go to an auto parts store to buy equipment I won't use again! :( Per the instructions, I also bought tow lights which were also not supplied, but did use 'em (as advised by another parts guy). Worst, the price was almost four times as much as a relative was quoted for a similar trip elsewhere in California. I repeat: the price was almost four times as a similar trip elsewhere in California!!! $200 vs. $50 WTH?! ::((

Rating:

3.0

Waited 45 minutes for someone who could check out the equipment to me.

Rating:

5.0

Clean location. The poor woman working at the Yreka truck stop had no idea how to accept a U-Haul. She had to call someone to get assistance. It took many minutes. But she did her best. Obviously, she hasn’t been trained.

Rating:

3.0

Staff at this location did not know what to do.

Rating:

5.0

It was fast they were very courteous they knew what they were doing I got in and out of there no problem, and I didn't have to pay any extra cuz I got lost and I thought I'd pay more for mileage but I didn't thank God for that. Except for the dolly not being there it was a great experience all the way around thank you.

Rating:

5.0

Young women I believe her name was Kim,was very helpful and courteous. I give her y10 she was very knowledgeable.