Customer Reviews for Yucaipa Trailers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Yucaipa Trailers

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Linda L. on

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Lisa H. on

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Cheyenne T. on

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Cynthia H. on

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Very nice angels who work there and at U-haul themselves. Thankful I gave them a try. :) ??? .

JANELLE H. on

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Dan S. on

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The rep told me no milage fees, and i could drop both the truck and the trailer off at any uhaul office both were lies. He also did not give me a paper copy when i rented the equipment . Only after i got home and looked at my email did i discover 30 in milage. I called uhaul. The women there Informed me that they had made a mistake and milage is always charged. I said is reading the gas tank monitor something you train them on, because he wrote 3/4 and it was definitely 5/8. She also informed me i would have to deliver both items back to the dealer we rented them from .AWWWW.

Tonya J. on

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Daniel R. on

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William P. on

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KERMIT L. on

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william r. on

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Nelson John B. on

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My poor old dad who has glucomate has to ask the representative to give him a decent functioning vehicle. They were very rude to him

Eric G. on

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Graham H. on

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Excellent friendly service

Shelley W. on

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I had many stops to make using this truck. I knew I would most likely put a lot of miles on the truck. There was a faulty fuel system and to put fuel in the vehicle it would only take 20c at a time. even to get 1/4 take it would take 15-20 minutes...It was unbearable. The renting agent was aware of the situation because when I first started the truck the "tighten gas cap" indicator light came on. He said not to worry about it because it wouldn't cause an issue. When he crawled under the truck he told me the line that had been replaced underneath was to long and that was what was causing the indicator light...it was also causing the ability to fuel the truck...I will most likely use another company if I need to rent in the future.

keith b. on

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roy b. on

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The man working here was just a plain old grouch. He acted like he wished I wasn’t there.

MARK C. on

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Caleb G. on

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Although there were several U-Haul Vehicles outside there were several buildings n I didn’t know which one was the office. Honestly I wasn’t sure I was at the right place. It didn’t look like any U-Haul place I have ever been to. With that said I received fast friendly service n was on my way very quickly. Excellent employee/owner..

Benjamin W. on

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Arrived to the location at 3pm. Doors were closed, in yet the times on the websight showed it should be open. After calling and looking up information, a manager drove around, and very nicely told us to just drop the Uhaul off and drop the keys in the box

Mike B. on

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The guy that hooked the trailer up didn’t tighten it down to the truck. It popped of the hitch a mile down the road!! If it weren’t for the safety chains it would have smashed the backend of my truck. I get the guy was busy, there’s just no excuse for this, someone could have been seriously hurt!!

Chris D. on

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When we arrived we were told someone else had rented our truck and used our reservation name. The gentleman explained they used their own credit card, but U-haul.com was showing we had the truck for 2 days and 4 hours. It’s was very alarming to us. But it worked out. The truck was not really in great mechanical shape but it did the job.

yucaipa t. on

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Thomas G. on

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Except cash payment

jessica b. on

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Raul J. on

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C. Marcus S. on

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Location was tough to find and run down, but the personnel were excellent and very helpful.

Darryl C. on

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John E. on

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Drop them from uhaul

Janetta L. on

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