Customer Reviews for Z Auto
(U-Haul Neighborhood Dealer)

Rating:

1.0

Have more equipment on site and don't charge extra for stuff you shouldn't have

Rating:

5.0

Best customer service we’ve had from U-Haul

Rating:

5.0

Have people on premises during business hours

Rating:

5.0

Very lovely to work with, will definitely be back and recommend to all my friends

Rating:

1.0

The company refused to let me wait to check over the vehicle, instead they wanted to do it when I was gone, and they added 3 gallons of gas after I told them I added 3 gallons of gas prior to dropping off the truck. they mileage total was 27 miles driven. There is no way we used 6 gallons of gas. The location refused to credit me the $16.57. Absolutely ridiculous. I want the refund credited to my card.

Rating:

3.0

They moved my location - I had to drive 25 miles out of my way to get the truck which cost me time and money

Rating:

5.0

They were awesome! So easy to work with and very accommodating. I would definitely recommend them. Thank you again!

Rating:

5.0

Nice trucks and great staff. Thank you.

Rating:

5.0

The representative, May, really made my experience less stressful by working with me on my schedule, helping me with the application, and being available whenever I had a question. Great communication skills and people skills.

Rating:

5.0

May is always great to deal with!

Rating:

5.0

My first time using an auto hauler. Walked me through everything; when I picked up my Gator, I had no problem loading and securing it.

Rating:

5.0

No complaints. Guy was really nice and helpful

Rating:

3.0

Had a bad experience with the rental towing trailer had a bad ratchet straps noticed once had the car already loaded Inspected upon arrival to pick up locked good but one of the ratchet got stuck or rusted wasn’t able to strap car down

Rating:

2.0

When I was on my way I noticed Google said the location didn't open until 10, but Uhaul said 9. I got there a little after 9 and the open light was on, but no one was around and the door was locked. The app also wouldn't let me check in like it was supposed to. I finally got that to work and it pointed me to the truck. I was told to go to the counter and give them my code. They usually use a lockbox setup so the employee wasn't sure what to do and with their computer down they couldn't do much. After about 15 minutes of him trying stuff and boxes, he found it in the dropbox. It was never checked back in. Thankfully the truck was fairly clean, there was some dirt in the back but nothing crazy, but he had to stop me and check the mileage and gas. Which delayed me even more. Easily the worst rental vehicle experience I have ever had. They did have the truck and the location is convenient which is why I gave it 2 stars.

Rating:

5.0

Great inventory selection and exceptional customer service!

Rating:

2.0

There was nobody at the rental location when we arrived in the late morning. So we drove to another nearby location that was "open" and there was nobody there either. The second location turned out to be the storage lot for the first location. We called their phones and no answer. As we were driving to another Uhaul location they called back and apologized. The rental process took forever and the Uhaul site wouldn't allow the contract to be printed. Very frustrating.

Rating:

5.0

Have more pick-up trucks, please

Rating:

1.0

HeadLight out, check engine light on, tpms fault, not clean in interior compartment.

Rating:

5.0

Need to give maintenance to the car , it show up on the screen that need oil change and others stuff .

Rating:

4.0

Trailers for this Uhaul location were stored off-sight. This presented an inconvenience.

Rating:

5.0

Thank you May for all your help. You made this whole process very easy!

Rating:

5.0

The staff was incredibly friendly, helpful, and genuinely committed to ensuring my safety from start to finish. A special shout-out to Chris, who went above and beyond to make sure I was fully prepared. He walked me through every detail, making me feel confident and ready to hit the road without a worry.

Rating:

4.0

Mae was pleasant and easy to work with. The only thing I might say is about keeping up with the warning lights on the dash, that are showing false info. They can cause undue stress. I will use this location again.

Rating:

4.0

Don't honestly know!

Rating:

3.0

Was charged for pads I didn't receive.

Rating:

5.0

Thank you!

Rating:

5.0

Staff was friendly and helpful in every way.

Rating:

5.0

Everything went well. The pickup and drop off went very smoothly. The staff was great. I will definitely go to this location again.

Rating:

5.0

May was very helpful with my back-to-back reservation

Rating:

5.0

The staff was very helpful

Rating:

2.0

Correct the address and no signage. UHAUL trucks parked across Highway and near location. Very confusing and no one was present

Rating:

3.0

Truck was in pretty rough shape for only having 38k miles. It shook a lot and didn’t shift like it really should. Had dried paint in the back of the truck (box). Location itself was a car dealership so undersable the parking wasn’t the best but main issue was the truck itself not the location.

Rating:

4.0

The front WINDOW WAS BROKEN.

Rating:

5.0

Quick and easy! Friendly and helpful!

Rating:

5.0

No improvements needed.

Rating:

5.0

Ours was a last-minute change from a trailer to a box truck. We were on our way quickly. Truck functioned fine. This was a local rental. Dropped off after-hours; receipt arrived via email the next morning. Quick. Easy. Convenient. Courteous!

Rating:

3.0

Be on time.

Rating:

4.0

Overall experience was very good. Friendly staff and owner. My only minor complaint is that I was not notified that the location of the business changed after I made my reservation, so I went to the wrong location for pick-up.

Rating:

3.0

They were already closed when I arrived. There was the key box to drop the keys off. But it was unclear where to leave a 26 ft truck. There were only regular parking spaces. There was someone out back that helped me, he was very helpful and I was glad I found him out back. I would only recommend this location for drop off of a large truck during business hours.

Rating:

5.0

it was easier than I thought it would be to pick it up before hours...the van was easy to drive and in great condition...it was the absolute perfect size! Drop off was even easier and the price was GREAT!!

Rating:

1.0

Rushed me out the door telling me everything was fine and took the keys. Then hit me with a $25 cleaning fee after it was exactly the same condition I received it. Would not recommend. Just another hidden fee the consumer gets hit with.

Rating:

5.0

Smooth and easy rental in every way. Great truck and included packing blankets and hand truck.

Rating:

4.0

Young man helpful and quickly got me setup.

Rating:

5.0

Good service; good group to work with.

Rating:

1.0

Do not change the pick up and drop off location less than 24 hours before the reservation and change extra for extra mileage resulting from the change.

Rating:

4.0

More units or wider variety available

Rating:

3.0

We struggled with backing up the trailer, the guy was busy so no fault of his but not having to back up a trailer between 2 others at drop off would he really helpful.

Rating:

2.0

When I spoke to the girl on line I had it set to pick up truck at 10:15 am. The person at the location was very nice and apologetic as he said "it's been one of those mornings" and he was late. Something was wrong with the truck. When you let off the brake thej truck would surge forward. Which could easily cause you to hit something or cause you to go off the road. Overall this was my worse experience with u haul and over my life I have used u haul a lot of times.

Rating:

5.0

Being so short, getting in and out of truck was difficult, but overall experience was great. Would have appreciated another step up but I managed. Thank you.

Rating:

5.0

Excellent customer service from a young man at the counter. Explained everything and helped me hook up my trailer.

Rating:

2.0

Can’t believe you get to tell the customer where to pick up and drop off. This location was 45 minutes away from home. Also, the SafeMove insurance showed up. Felt like a scam.

Rating:

2.0

No Dollie’s or furniture pads available. Very frustrating to have the location changed on me last minute.

Rating:

4.0

May is the best!!!!

Rating:

4.0

Very nice people; answered all of our questions. Nice experience.