The padlocks were on the wrong doors, and it took almost an hour to talk to someone to get the truck. Then it did not have the things that I rented inside it that I needed for the move. There was a leak in the truck when it rained that got my things wet. I honestly do not think I will rent again from U-Haul. I was also called by another location stating that I never returned the truck, when my email said this location for pickup and return. It was literally the worst experience that I have had renting a truck.
HANNAH S
Z Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ruckersville, VA 22968
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkGuy that helped me was great
Justin Psome lights would have been very helpful and the truck windshield needed to be cleaned
Monte BI initially set this reservation up as mobile pick up, since it was to start at 5pm, which is closing time for the business. However, I was unable to use to mobile pick up because the owner/rep did not complete the request and leave a key when at least 2 hour notice before pick up was provided. Luckily, someone from the business was outside and around back working for a separate part of the business and was able to handle the reservation. If he hadn’t stayed to work on something else, I would have not been able to get the truck I needed.
William TDisappointed customer. Don't get me wrong but, I think that U Haul could do better. When I was setting up my reservation at 1525 Putt Putt Pl, Charlottesville, Va. I was told that they did not have a 10' Van available at this location but, they setup a reservation at Z Auto 8426 Seminole Trail, Ruckersville, Va. 11.8 miles north of the Putt Putt Pl. So, I had to drive and extra 23.6 miles with the van because the location for moving was closer to the Putt Putt Pl, location. When I returned the van in Vineland, NJ 2290 S Delesa Dr. I was charged $21.00 plus tax for going 21 miles over my, total milage. Yes, that was part of the contract but let's be honest, U Haul offered me a limited time free upgrade to a 20' truck that I didn't need. Plus 1-month free storage for one way trip. My thought is that U Haul could have taken off the $21.00 plus tax or even offered to give me one month free on my currently rented small 5 x10 storage unit. About $77.00. I have been a customer for over 2 years with U Haul. At least U Haul could do to improve customer service is offer a senior discount.
DAVID J