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Durand B
Customer Reviews for Z Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very accommodating and pleasant to deal with!
CINDY LThe folks at ZAuto in Ruckersville were very helpful and courteous. Great service.
Spencer CNo improvement required. May was very patient and friendly on the phone when I made the reservation, and Colton should be used as an example of what excellent customer service looks like! Great experience.
Maryann EThey were kidn and helpful the had a quick response time and went above and beyond. I used then 5 times. 4 times I got a small trailers and then a huge 26' truck. All were nice experiences.
Kayla CAll was good no improvements needed.
Michael MI signed up to pick up from an agent as it said open til 5. Stood outside for an hour in hundred degree to pick up the truck due to difficulty. Which put me behind in doing what I needed to do. Then I get a call indicating I had not returned the truck from someone when the truck had been sitting for 3 day. We also put gas in it before returning it and i was charged for more gas. How do I know that no one drove it since they didn't know it had been returned.
Tammi jThe owner is wonderful and witty! She does an excellent job at making sure a last minute rental is ready to go! I’ll always use her location for my cargo van/truck needs!
Lindsey BThe woman working the counter was knowledgeable and polite.
Linda MWent smoothly and timely
Pearl NThis location is fine, the problem is that it’s so far away from where people live.
Robert PNo one at site at 1:45 in afternoon and no one answered phone. National rep very helpful
David FI was told I wouldn’t be charge for 2 day but I was I only had the you U-Haul from 5am on the 4/17/2026 til 10pm same day but I was charged for 2 days I called to ask her about keeping it til 10 on same day with no charge and she said I wouldn’t be charged but I was .
CHRISTINA SHave more equipment on site and don't charge extra for stuff you shouldn't have
MONTE BBest customer service we’ve had from U-Haul
Richard VHave people on premises during business hours
PAUL LVery lovely to work with, will definitely be back and recommend to all my friends
GARNETT WThe company refused to let me wait to check over the vehicle, instead they wanted to do it when I was gone, and they added 3 gallons of gas after I told them I added 3 gallons of gas prior to dropping off the truck. they mileage total was 27 miles driven. There is no way we used 6 gallons of gas. The location refused to credit me the $16.57. Absolutely ridiculous. I want the refund credited to my card.
THOMAS MThey moved my location - I had to drive 25 miles out of my way to get the truck which cost me time and money
CHARLES WThey were awesome! So easy to work with and very accommodating. I would definitely recommend them. Thank you again!
JOYCE ENice trucks and great staff. Thank you.
TRACY AThe representative, May, really made my experience less stressful by working with me on my schedule, helping me with the application, and being available whenever I had a question. Great communication skills and people skills.
JANE SMay is always great to deal with!
ROBERT HMy first time using an auto hauler. Walked me through everything; when I picked up my Gator, I had no problem loading and securing it.
KENNON CNo complaints. Guy was really nice and helpful
DUSTIN LHad a bad experience with the rental towing trailer had a bad ratchet straps noticed once had the car already loaded Inspected upon arrival to pick up locked good but one of the ratchet got stuck or rusted wasn’t able to strap car down
ELIAS HWhen I was on my way I noticed Google said the location didn't open until 10, but Uhaul said 9. I got there a little after 9 and the open light was on, but no one was around and the door was locked. The app also wouldn't let me check in like it was supposed to. I finally got that to work and it pointed me to the truck. I was told to go to the counter and give them my code. They usually use a lockbox setup so the employee wasn't sure what to do and with their computer down they couldn't do much. After about 15 minutes of him trying stuff and boxes, he found it in the dropbox. It was never checked back in. Thankfully the truck was fairly clean, there was some dirt in the back but nothing crazy, but he had to stop me and check the mileage and gas. Which delayed me even more. Easily the worst rental vehicle experience I have ever had. They did have the truck and the location is convenient which is why I gave it 2 stars.
Kevin MGreat inventory selection and exceptional customer service!
JAMES SThere was nobody at the rental location when we arrived in the late morning. So we drove to another nearby location that was "open" and there was nobody there either. The second location turned out to be the storage lot for the first location. We called their phones and no answer. As we were driving to another Uhaul location they called back and apologized. The rental process took forever and the Uhaul site wouldn't allow the contract to be printed. Very frustrating.
THOMASMARTIN HHave more pick-up trucks, please
GEORGE SHeadLight out, check engine light on, tpms fault, not clean in interior compartment.
JOHN INeed to give maintenance to the car , it show up on the screen that need oil change and others stuff .
RUTH CTrailers for this Uhaul location were stored off-sight. This presented an inconvenience.
TOMMY FThank you May for all your help. You made this whole process very easy!
ROBERT HThe staff was incredibly friendly, helpful, and genuinely committed to ensuring my safety from start to finish. A special shout-out to Chris, who went above and beyond to make sure I was fully prepared. He walked me through every detail, making me feel confident and ready to hit the road without a worry.
Nelson NMae was pleasant and easy to work with. The only thing I might say is about keeping up with the warning lights on the dash, that are showing false info. They can cause undue stress. I will use this location again.
THOMAS JDon't honestly know!
JACQUELINE TWas charged for pads I didn't receive.
STEPHEN BThank you!
ANIKO SStaff was friendly and helpful in every way.
DALE HEverything went well. The pickup and drop off went very smoothly. The staff was great. I will definitely go to this location again.
DAVID SMay was very helpful with my back-to-back reservation
May ZThe staff was very helpful
Z ACorrect the address and no signage. UHAUL trucks parked across Highway and near location. Very confusing and no one was present
CRAWFORD ETruck was in pretty rough shape for only having 38k miles. It shook a lot and didn’t shift like it really should. Had dried paint in the back of the truck (box). Location itself was a car dealership so undersable the parking wasn’t the best but main issue was the truck itself not the location.
Charles CThe front WINDOW WAS BROKEN.
GEORGE SQuick and easy! Friendly and helpful!
TEZCAN TNo improvements needed.
MARK JOurs was a last-minute change from a trailer to a box truck. We were on our way quickly. Truck functioned fine. This was a local rental. Dropped off after-hours; receipt arrived via email the next morning. Quick. Easy. Convenient. Courteous!
THOMAS WBe on time.
KATHERINE EOverall experience was very good. Friendly staff and owner. My only minor complaint is that I was not notified that the location of the business changed after I made my reservation, so I went to the wrong location for pick-up.
JANE WThey were already closed when I arrived. There was the key box to drop the keys off. But it was unclear where to leave a 26 ft truck. There were only regular parking spaces. There was someone out back that helped me, he was very helpful and I was glad I found him out back. I would only recommend this location for drop off of a large truck during business hours.
LEANNE Hit was easier than I thought it would be to pick it up before hours...the van was easy to drive and in great condition...it was the absolute perfect size! Drop off was even easier and the price was GREAT!!
Tracy L