Absolutely unacceptable customer service very rude! Overcharged me for mileage and when I called to complain she hung up on me!Casey B.
Moving Truck Rental in Ruckersville, VA at Z Auto
(U-Haul Neighborhood Dealer)
Ruckersville, VA 22968
Services at this Location:
- Mon-Fri: 10:30 am - 5 pm
- Sat-Sun: 12 pm - 5 pm
Special Operating Hours
- 6/20/2021: 12:00 pm - 3:00 pm
- 6/27/2021: 12:00 pm - 3:00 pm
- 7/4/2021: Closed
- 9/6/2021: Closed
- 11/25/2021 - 11/26/2021: Closed
- 12/24/2021 - 12/25/2021: Closed
- 12/31/2021 - 1/1/2022: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Ruckersville, VA 22968
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Good customer serviceWHITNEY B.
Great, just a little far awayMARK L.
The young lady that check me in was very nice. The truck I got should have been traded a long time ago. It had over 150,000 miles on it, sounded like it was going to come apart and rode like a log wagon. The windows were dirty.ROGER C.
The 10 foot truck I reserved on April 5th for pickup in Charlottesville on May 17 was not available anywhere in Charlottesville. What is the point of a reservation?? To get a 10 foot truck I had to drive to another city 20 miles away. A bigger truck would not fit in the crowded alley near the university where we needed to load up. I was told by Ann at the UHaul 800 number that I could use my phone to pick up my 10 foot truck at 8:00 a.m. on Monday May 17 in Ruckersville. I drove all the way from Charlottesville VA to a Ruckersville VA. to be there at 8:00 a.m. but when we tried to use the app, we were told that that truck not eligible for remote pickup. Wasted two hours on a busy moving day because of faulty information by UHaul. Extremely upsetting and would not trust you with my move again.ELANA W.
The vehicle was well-maintained but NOT as clean as it should've been. There was a beer bottle in the cab and a used insulin syringe in the passenger side.CHRISTOPHER H.
Always friendly staff, thanks!!!STEVEN P.
Rented me a smaller truck than 15 feet.KRISTEN B.
The orange key drop box was broken and the signage was confusing as to where you needed to drop off the key after hoursErika R.
I understood I would be charged for the gas I used but a $30 extra refueling fee on top??BRIAN L.
Footwells and inside of truck were covered in muddy footprints. Had to clean before putting our furniture in the truck.John B.
Give Jenn a raise. She was able to accommodate me and another customer with the same pickup. She was personable and friendly. I now have my rental place as long as I live in Greene County.DEBORAH B.
This is the third time renting a u haul trailer. Each time, there was something wrong with the trailer. The first time, I had to fix one of the running lights. The second time, the trailer had a bad wheel - - it was rusty and the valve stem was leaking air. The third time, another bad running light and a bolt that held the body to the tongue was missing. I had the fix that before the trip. It seems there should be some sort of periodic inspections of these trailers by somebody who knows these things.WILLIAM S.
Not charge people for things they don't ask for.Bob O.
I woul like to speak to someone about the payments charged to card. We are in a pandemic and have been been charged with no where to move almost 700$. Due to a slum lord. Not being responsible his property and harassing and slandering my name should be responsible. We have a child with nowhere to go. And need help. Someone please cal me at 434-987-8100Jeremy J.
The bathroom was far from the office and unclean and lacked toilet tissue and the toilet clogged.JESSICA C.
The employee was very helpful answering all our questions and getting us out the door quickly.Robert C.
I was very uncomfortable having to use a drop box and not have a human contact on either side of this rental. The passenger seat in the van was covered in dog hair and the side window was covered in slobber! I returned this vehicle with more gas than what it had to start so I felt the extra six miles should have been waived- but without anyone there in person I couldn't even discuss this.Dotty P.
Significant issues with 24/7 check in had me out in the cold on the phone with Uhaul for almost an hour. App was terrible. Solution on my second call to Uhaul was to have me go through web browser rather than App. People who helped were very nice but check in was Very inconvenient and set me off schedule for my weekend move.Mike F.
can't improve on perfection, both ladies checking vehicle out and in were very professionalPHILIP T.
Easy drop off.Gina G.
Customers need to make sure they clean up after themselves!CHRISTINE R.
Reps were great at both the pickup and drop off locations.Richard A.
First time using 24/7 or this location, was accurate to what I was told to expect. Unrelated to the location, 24/7 needed two sources (such as an alternate contact AND a passport!?) to security check, which is a little overkill and not always possible for the customer.Matthew H.