Trailers for this Uhaul location were stored off-sight. This presented an inconvenience.
TOMMY F
Customer Reviews for Z Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you May for all your help. You made this whole process very easy!
ROBERT HThe staff was incredibly friendly, helpful, and genuinely committed to ensuring my safety from start to finish. A special shout-out to Chris, who went above and beyond to make sure I was fully prepared. He walked me through every detail, making me feel confident and ready to hit the road without a worry.
Nelson NMae was pleasant and easy to work with. The only thing I might say is about keeping up with the warning lights on the dash, that are showing false info. They can cause undue stress. I will use this location again.
THOMAS JDon't honestly know!
JACQUELINE TWas charged for pads I didn't receive.
STEPHEN BThank you!
ANIKO SStaff was friendly and helpful in every way.
DALE HEverything went well. The pickup and drop off went very smoothly. The staff was great. I will definitely go to this location again.
DAVID SMay was very helpful with my back-to-back reservation
May ZThe staff was very helpful
Z ACorrect the address and no signage. UHAUL trucks parked across Highway and near location. Very confusing and no one was present
CRAWFORD ETruck was in pretty rough shape for only having 38k miles. It shook a lot and didn’t shift like it really should. Had dried paint in the back of the truck (box). Location itself was a car dealership so undersable the parking wasn’t the best but main issue was the truck itself not the location.
Charles CThe front WINDOW WAS BROKEN.
GEORGE SQuick and easy! Friendly and helpful!
TEZCAN TNo improvements needed.
MARK JOurs was a last-minute change from a trailer to a box truck. We were on our way quickly. Truck functioned fine. This was a local rental. Dropped off after-hours; receipt arrived via email the next morning. Quick. Easy. Convenient. Courteous!
THOMAS WBe on time.
KATHERINE EOverall experience was very good. Friendly staff and owner. My only minor complaint is that I was not notified that the location of the business changed after I made my reservation, so I went to the wrong location for pick-up.
JANE WThey were already closed when I arrived. There was the key box to drop the keys off. But it was unclear where to leave a 26 ft truck. There were only regular parking spaces. There was someone out back that helped me, he was very helpful and I was glad I found him out back. I would only recommend this location for drop off of a large truck during business hours.
LEANNE Hit was easier than I thought it would be to pick it up before hours...the van was easy to drive and in great condition...it was the absolute perfect size! Drop off was even easier and the price was GREAT!!
Tracy LRushed me out the door telling me everything was fine and took the keys. Then hit me with a $25 cleaning fee after it was exactly the same condition I received it. Would not recommend. Just another hidden fee the consumer gets hit with.
LARRY MSmooth and easy rental in every way. Great truck and included packing blankets and hand truck.
Glenn GYoung man helpful and quickly got me setup.
AUBREY GGood service; good group to work with.
James MDo not change the pick up and drop off location less than 24 hours before the reservation and change extra for extra mileage resulting from the change.
Sarah JMore units or wider variety available
JERRY LWe struggled with backing up the trailer, the guy was busy so no fault of his but not having to back up a trailer between 2 others at drop off would he really helpful.
KAITLYNN LWhen I spoke to the girl on line I had it set to pick up truck at 10:15 am. The person at the location was very nice and apologetic as he said "it's been one of those mornings" and he was late. Something was wrong with the truck. When you let off the brake thej truck would surge forward. Which could easily cause you to hit something or cause you to go off the road. Overall this was my worse experience with u haul and over my life I have used u haul a lot of times.
Phillip BBeing so short, getting in and out of truck was difficult, but overall experience was great. Would have appreciated another step up but I managed. Thank you.
JESSIE PExcellent customer service from a young man at the counter. Explained everything and helped me hook up my trailer.
Adrean ACan’t believe you get to tell the customer where to pick up and drop off. This location was 45 minutes away from home. Also, the SafeMove insurance showed up. Felt like a scam.
TIMOTHY MNo Dollie’s or furniture pads available. Very frustrating to have the location changed on me last minute.
RICHARD TMay is the best!!!!
Scott FVery nice people; answered all of our questions. Nice experience.
Lynne KThe attendant was very helpful.
URSULA JOn 16 May I rented a 10' truck for Monday 19 May to move a motorcycle. I was very clear about the date. The Clerk rented the truck for 26 May by mistake, by pressing the wrong Monday on the calendar. I received no email notification, presumably because the clerk also misspelled my email address. When I discovered no 10' truck was ready or available on 19 May at 7 AM as promised, I rented a truck via the UHAUL website from a nearby UHAUL in Elkton, VA, 25 miles away. When I arrived to pick up the truck at 9 AM, I discovered the facility was closed for the rest of the week without giving any notification. I drove 25 miles back to the Z Auto office and they offered to rent me a 15' truck for the same price as the 10' truck. When I arrived in Charlotte, NC 5 hours later (300 miles), I discovered the loading ramp on the UHAUL truck was damaged and could not be extended. This made the motorcycle pickup impossible. It took me and the motorcycle owner over an hour to pry up the damaged floor enough with makeshift tools to get the ramp to extend. Without the help of the MC owner, I would have been forced to drive the truck 300 miles back empty. When I got home at 2AM, I again had to pry up the damaged floor alone with a crowbar and winch to extend the ramp and unload the motorcycle. I was unable to get the ramp to retract, and drove the truck back with 6' of ramp extending out the back. The clerk at the Z Auto site was grossly incompetent. They got the date wrong and rented me a damaged and unusable truck. The Elkton site rented me a truck on a date their facility was closed. This is my most awful experience with a company ever. The only thing that prevented disaster was I was forced to relentlessly work around Uhaul employee's incompetence and mistakes, drive 50 miles unnecessarily to a Uhaul office closed without giving notice. I feel that I am entitled to a refund for this fiasco.
John PVery helpful! One person servicing many but had a great attitude!
JOHN LIt says an open sign but no was there had to call the number displayed on building, and had to wait for the owner to show up. Plus I was charged 38 dollars instead of 19 dollars don't know why ?
Ravi SThe trailer had a few leaks but otherwise was in great shape.
JAMES WKeep doing what you’re doing
Shawn TI really appreciate the effort on the part of the owner of this franchise. He personally took care of renting the trailer to me. Well done.
PHILIP CExcellent service! Everything was worry free and the staff member was professional, polite, and efficient.
Andrew SI had to call customer service multiple times for issues indicating my prices changing and not having my equipment in the truck ALSO telling me I have missing equipment when it was told I did not receive the items I was supposed to.
AMBER EKeep it up! But one thing: the website doesn't work properly. I could not make my reservation online. That's a significant problem, given today's routine practices.
PHILIP CWe've used them twice recently. Always superhelpful when we call. Great service.
Melissa BThey are always super helpful when we call. We've used them twice recently. Great experience.
MELISSA LObviously, it would be nice to have a paved parking lot. Maybe that will come. Meanwhile, everything worked fine. Special KUDOS TO COLTON, the young man who was on duty at Z Auto when I rented my trailer. He is efficient, polite, professional, and a pleasure to deal with. Thanks, Colton!
Philip CGreat customer service!
jennifer bOn the gas gauge, truck didn't have but 1/4 tank of gas in it. It was parked on an incline, thus misrepresenting the amount of gas in the tank. I ended up being charged for 2 gallons of gas that I shouldn't have. I took a photo of it, but guess that doesn't matter.
TERESA JCole was great, personable and helpful. Thanks.
James HExcellent location
JOHN EIt went well, drop off was easy and they were very easy to work with.
DENNIS CEasy drop off with plenty of space.
Donald L