I reserved my rental almost a month in advance. Two days before I am scheduled to move, I received a call from U Haul letting me know the truck and location I had reservations at were not available and I would have to get a much smaller truck to move in. As well I would have to go further than I had originally picked out. This is the second time in a row this has happened to me by U Haul. I had to make several trips to get moved which also means I had to pay for more miles which is just bad business practices by U Haul period. I would not recommend anyone use your services any longer.Shane N.
Customer Reviews for Zati Realty Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to rent a U-Haul from, Super friendly walked you through everything to get you going and explained the equipment very well. The return was just as easy. Great place will rent from again. ThanksJack S.
Very Professional! Very Knowledgeable! Would highly recommend!Gregg T.
This trailer was a complete hazard! Ratchet straps for wheel tie down would not work and seized! Had to purchase straps to tie down car! Trailer jack was difficult to operate and would jam up half way , used a floor jack to remove off truck! Handle was broken and sharp and while using cut my thumb because 80% was missing! Not to mention the trailer was a complete mess full of sand and salt water debris! Looked like it was pulled out of the ocean! Worst experience ever! Should of never been in service! No plates on trailer and missing part of a paper temp that was damaged from water!Theodore A.
Customer did not leave a comment.maryland H.
Step your game upBrady M.
Keys for the wrong truck were in the drop box. Called uhaul three times before someone could help me. On hold 45 minutes for the first call, and an hour the second call before the calls dropped and I had to start over. Wasted three hours of my day standing in the wet and cold watching the daylight slip away. Some customer service would sure be nice.ERICK S.
Poor signage/hard to find parking spots too small for large trucks.LEE CHARLES K.
1) the truck was parked in a huge puddle of water, where i was unable to properly inspect all sides 2) the truck was dirty, there was dog or goat hair all over the front seats and dash. 3) the back bed was dirty, as were the blankets.BILLY M.
Habe your associate be there when they are suppose to be to check out the truck waiting 2 hours trying to get the truck to drive off. Had movers at the house doing nothing for hour and half waiting for me to be to pick up a uhaul truck.Harrison B.
The person showed up late to work at 930am. There was no dolly and the costumer service for the U-Haul line was not helpful for the questions I was asking.Jacob K.
The young man that helped me was very kind, and helpful. Even after returning the rental, I had to wait for my ride home. I was standing outside for awhile, it started to rain, and get colder. He came out to where I was waiting, and asked me to come back inside, so I would be more comfortable. He was very thoughtful!GAYLE RENEE M.
Have a person there when they come to pick up the truck and clean the truck out in the back.Jennifer B.
Customer did not leave a comment.Madison C.
Customer did not leave a comment.Shawn M.
Customer did not leave a comment.JEFFERY MEREL H.
This rating is not for 9414 State Ave Ste F, Marysville. This rating is for the drop off location I was originally suppose to drop off the tow dolly. I-5 U-haul in Marysville that was not open at 10am when they should have been open at 9am. I called, no answer, gate is closed, never even called back. Big waste of my time and gas to have to call and find another place to drop off. I'm buying my own trailer so I never have to use U-Haul again.BRETT P.
Not a thing.Richard O.