Customer Reviews for Zemen Trading
(U-Haul Neighborhood Dealer)

111 reviews

14 Randolph Rd   Silver Spring, MD 20904

(240) 293-2715

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(240) 293-2715

14 Randolph Rd
Silver Spring, MD 20904

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 10 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
3.0

I was registered for a different van than the key that I was given, so the mileage did not match. This took a long time to sort out and was still questionable at the end - I'll need to watch my credit card. Otherwise, the van was clean and useful and the customer service was very friendly.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

SAULE D. 
Rating:
5.0

Very friendly and accommodating to change in moving schedule

LAURA S. 
Rating:
5.0

The representative did everything possible to make this experience a great one. Because of his effort, things ran smoothly, I was clear on all of the policies, charges and what to expect. Great job!

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
5.0

Great service and the person at this location handling my rental made everything super easy.

Christopher P. 
Rating:
5.0

Customer service was impeccable. The staff were very helpful and friendly.

Carl Romeo D. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA N. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

The staff was very helpful, smooth and quick pick up and return. I will definitely rent a uhaul from this location again. Highly, highly recommend.

Angela A. 
Rating:
4.0

Service was good. Van was clean

PAUL G. 
Rating:
3.0

Great staff. I made an error when trying to pick up the truck because I didn't really know how it all worked. However, the staff did a great job of walking me through the process.

TERRY R. 
Rating:
4.0

Customer did not leave a comment.

ZEKARIAS W. 
Rating:
5.0

Excellent customer service. Very friendly!

LEON R. 
Rating:
5.0

Very friendly staff, everything is ready to go didn't take more then 15 minutes to be on my way Thank you for everything

Santos G. 
Rating:
5.0

Customer did not leave a comment.

ALIEU K. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
4.0

Customer did not leave a comment.

VOLKER E. 
Rating:
3.0

Providing U-haul services seemed like an afterthought. Very unwelcoming. Guy was fine with me but rude to other customers. I'd rather just go to an actual U-haul location. But the truck was Clean and the guy got me out of there in 15 mins.

Justin B. 
Rating:
5.0

Very good service nice guy and friendly

ALEX H. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
5.0

The owner was friendly and helpful, and made everything about the experience easy. I will be renting there again.

MEREDITH W. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
5.0

Customer did not leave a comment.

sharon P. 
Rating:
5.0

Very nice friendly workers. No line. I'll definitely go back again for any moving needs.

ROSALIND S. 
Rating:
5.0

N/A

CHUKWUNONSO E. 
Rating:
5.0

Nothing - super convenient location and the folks running the business were great!

GISELE I. 
Rating:
1.0

Clean the truck and pull it out from under the tree so the customer could get to it. Also try one one rentals. Huge time and money saver for the customer

ADRIENNE D. 
Rating:
4.0

I was not able to successfully use Share24 to obtain my key. This delayed my timely use of the vehicle. I had to wait more one hour before the vendor opened and was able to assist. Her service was extended in a cordial and efficient manner. Overall the experience with UHAUL was above average.

Roy P. 
Rating:
5.0

Provide more 20 foot truck's at this location.

IVO N. 
Rating:
5.0

So easy to use! The people were very friendly and helpful. Literally my easiest time getting and returning a moving truck I have ever had. Highly recommend this location to anyone in the area!!!

shane H. 
Rating:
5.0

Customer did not leave a comment.

Annelee S. 
Rating:
4.0

The computer was not helpful enough for the representative to locate our name in the system once we arrived

JANNIE N. 
Rating:
5.0

Customer did not leave a comment.

TINA E. 
Rating:
4.0

Customer did not leave a comment.

Devona W. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

ANGEL K. 
Rating:
5.0

Every thing was perfect.

FIKRTEMARIAM D. 
Rating:
5.0

Customer did not leave a comment.

RICARDO E. 
Rating:
5.0

The customer service was excellent!

JANETHAZEL J. 
Rating:
5.0

Great service!

ZERIHUN T. 
Rating:
5.0

Online process was near useless. Would have been in trouble if the local business hadn't been open to assist.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Good people

JOSEPH A. 
Rating:
5.0

Very friendly and helpful. They were nice to clean up inside before I left.

Christine E. 
Rating:
5.0

Customer did not leave a comment.

Litisa M. 
Rating:
3.0

Was told gas level was higher than what it actually was

John S. 
Rating:
4.0

Very friendly and professional team. I enjoyed doing business at this U Haul location.

Baron W. 
Rating:
5.0

Have a more spacious parking lot.

Vilkys S. 
Rating:
5.0

Customer did not leave a comment.

Dell B. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Young C. 
Rating:
5.0

Great experience. 2nd rental from this location

Lee D. 
Rating:
5.0

Customer service was A-1!

Darryl W. 
Rating:
4.0

Customer did not leave a comment.

Magbeloka G. 
Rating:
5.0

The man who ran that location was incredibly nice and very helpful.

Felice O. 
Rating:
4.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Araya A. 
Rating:
5.0

Customer did not leave a comment.

Darryl J. 
Rating:
5.0

Customer did not leave a comment.

DESTA M. 
Rating:
5.0

Absolute best service I've ever received. So friendly, polite, and eager to assist.

MARK F. 
Rating:
5.0

Very Quick and easy. Excellent Customer Service at that shop

FRANCIS A. 
Rating:
5.0

The sign is a little hard to find

Naowarat K. 
Rating:
5.0

Customer did not leave a comment.

Seyram D. 
Rating:
4.0

Should display larger UHAUL sign.

Vaughn S. 
Rating:
5.0

Staff very friendly. Accommodating. Explained all details. Easy check. Easy return. Thx

JOHN C. 
Rating:
5.0

They are always great! Very polite, and their equipment is always in great shape!

Jacob B. 
Rating:
5.0

Lady was professional and helpful.

BABOUCARR S. 
Rating:
1.0

Unpaid $84 and didn't go over the miles but somehow was charged more even though I filled the gas. I got charged $7 for a dolly I wanted and it wasn't in the van so it seems that everything was done to ensure that I keep wasting unnecessary money even though I'm essentially homeless. Thank you U-Haul for making this the experience that makes me never want to use you again. I'm going to enterprise and telling everyone I know to do the same.

JAFAR M. 
Rating:
5.0

Customer service was excellent. Very friendly and helpful.

Beatriz H R. 
Rating:
1.0

I arrived to find out that my reservation was not in the system. The woman at the counter rented me another vehIcle around 2pm and when I came to return it the next day at noon, she yelled at me claiming that she told me to return it at 8am. I would have never agreed to that since I have 2 kids in school and had to wait for their lunch break. Overall, a very unpleasant experience.

MARTINZ A. 
Rating:
5.0

Nice people, great customer service and van was in great shape. What else could you want?? 5 Stars!!

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Nice people that works at this U-Haul location. Have rented here a few times and will continue to rent from this location. Thank you.

Thomas E. 
Rating:
5.0

Everything is perfect

ANUSHKA I. 
Rating:
5.0

Customer did not leave a comment.

Shorieh T. 
Rating:
5.0

Everything was great! The van was almost brand new, and it was very clean. The staff was very polite! Overall, it was amazing, and I will defintiely rent from here again!

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

LENITA M. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

The interior floor mat was extremely slippery. Not sure if it was cleaning materials used that made it slippery would recommend looking into this for safety purposes.

Abby R. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Merga T. 
Rating:
5.0

Customer did not leave a comment.

Sheryl H. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

The lady helping me was very nice and professional.

BABOUCARRMM S. 
Rating:
5.0

Customer did not leave a comment.

Marisol P. 
Rating:
5.0

This was my second time renting from that location and I can't speak enough about the customer service! They are amazing! I will be coming back!

Thewodros Y. 
Rating:
5.0

Customer did not leave a comment.

Jose Lindolfo C. 
Rating:
5.0

Excellent Service

KETFORD W. 
Rating:
5.0

Customer did not leave a comment.

Pierre-Marie L. 
Rating:
5.0

Very nice and courteous staff! Great experience!

YVES O. 
Rating:
4.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Terrific experience. Would definitely use again. Thank you

Tracy G. 
Rating:
4.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Thank you.

Thalia S. 
Rating:
4.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

The staff is incredibly nice. Moving is a terrible experience - thanks for making it a little easier.

Linda M. 
No reviews have been submitted for this location.

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