This is my go to spot for U-Haul rentals. The owners are amazing and very detailed and customer friendly. They make renting a U-Haul seem less, effortless and a work of art.
TIMINIA H
Customer Reviews for Zemen Trading
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly quick and professional. Great customer service…..!!!!
HENOCK GWhen we checked in online to pick up the truck, we weren’t given a lockbox code. We were told to go inside but the place wasn’t opened yet. I had to call customer support and got the code.
Melissa HPerson in charge is really good, flexible and understanding.
Willie TExcellent customer service and great people skills five-star 10 star only.
ASA BOutstanding.
Diane CGreat customer service. The couple who own the store is always friendly and very helpful. I rent regularly and always prefer this location.
Oluwatosin IZemen Trading was absolutely wonderfu!. As a woman needing to rent a truck to deliver balloons to an event it was fantastic to rent from a woman store manager who was so helpful and kind. The truck was in excellent condition and I made it to my event and back in the snow and ice on one of the coldest days of the year - and without a glitch! The heat worked, the wipers and wiper fluid was full - I could not have asked for more!
Rhea DNothing great experience
LaKisha BWas ok
Norman GCustomer service was great. The truck should be swept or vacuum before renting. We returned the truck interior cleaner than it was received, The cabin area was not cleaned, that was the same as received. ..
BJ DWhenever I need to rent a Uhaul, I always choose this location. It's close to home, a small family owned location and I get personalized service. There are always trucks available. No need for improvement. Keep up the good service.
NICOLE BIt was great experience!
Zemichael HVery professional and patient, the vehicle was clean upon receiving it and no damages inside or outside
KIARA MExcellent customer service. Thanks for your help.
KHLOT HI was very unhappy with this location and the truck
rhonzelle wThe lady at the location was excellent, polite and very helpful.
Lisette AWill absolutely be back. Easy, convenient, very clean, smooth driving car. Thank you!
YONGA SEverything was perfect. Customer service was exceptional.
Yonas DWell done! Convenient location, 10 mins and I was out on my way to finish my moving. Everyone or anyone who needs a truck go check them out.
fagundes jGreat experience and was easy from making the reservation, to picking up the rental, to returning the rental. Would definitely do this again when the opportunity comes back up.
William AGreat customer service
woldemichael mI accidentally went to the wrong uhaul address hah. The lady on 14 Randolph gave me a number and I had my reservation transferred to her place in i'd say less than 3 minutes after I walked in the door. Incredibly happy with the speed and service 👍
Michael GI will use this site not for conveniencw alone but the site's excellent customer servicws
BERNARD HI was seen promptly, the clerk was friendly and the equipment was newer and in excellent condition (backup camera was a big plus). The clerk also called me right after I dropped off the van to remind me of a few things I left back in the store, which I was able to get. Parking at a nearby lot was plentiful on a Sunday. I highly recommend this location.
Steven LSuper friendly, efficient, and fast! Best uhaul dealer in the area. Recommend 100%
Pedro FBest hospitality from Zemen Trading. Kind, friendly and always ensuring you are satisfied and taking care of. This was my 2nd time renting a van from Zemen, and I plan on going nowhere else ever again. 10 out of 5 stars.
Yacine AJust keep up the good work. Customer service was excellent.
Franklin DI checked out online and returned it during business hours with no problems or delays. I called for assistance checking it out and was walked through each step.
LAURIE FThey got me for $100. I reserved the $19. 99 truck. I used it for 4 hours. She told me it would be only 19.99. I went only went 34 mile total. I will never go there again. And if you want to keep your hard earn money don't patronize this establishment..The lady didn't even know what she was doing. I would like a refund please.
NICOLE DBecause I have just moved from Maine I have an out of state driver’s license that hung up the online registration process but upon reaching Jess at customer service and the location’s manager, Mickey (? spelling) I was promptly attended and set up with the 10 foot truck that was requested. I was so very grateful for Mickey’s kindness and patience. I will be certain to return to this location if the need to rent a truck again arises. I pray that if any trouble comes up that Jess or someone as kind and patient as she was answers the call. Thank you. Travel well.
Gregory LSuper easy, great van, friendly and efficient service!
Philip HI like giving a small local person some business. The drawback for them is it's usually manned by one person and does retail business, so pick-up can often be very slow as one person handles multiple things. It's kind of a Catch-22 for him. It would be nice, esp. weekends, to anticipate rental traffic and have another worker present.
KEVIN SExelent, service,
Elmer Jseamless 24/7 truck share service as advertised and customer service did a great job assisting with switching my reservation this location quickly. much gratitude!
Naomi CI highly recommend, the stuff is very friendly.
Elmer JGreat customer service!
ESLAM BGood customer service. I called at 3p to get a truck on a Saturday ((same day)and they were able to accommodate me in 20minutes. Definitely will rent from them again
karen nThe van I ordered was not available when I got there. I was asked to go to another location, so I called an Uber. Then the van showed up and so did my Uber so I had to pay to cancel the Uber. A better operated system on car availability would be helpful.
Nemi OGreat customer service, thank you!!
Gebru MVery pleased with experience at this location.
Christopher BThe door didn’t close right right on driver sode
LAURA CThere service was a 100% great I will Use them again
William CI was charged more than what was quoted. I was told if I return the truck less than one day I would be only charge for one day, but I was charged for two days.
Kenny ZCostomer service exllent
Wondwosen MExperience is great good service
haile bBusiness owner was late. Had lots of excuses and reasons why the truck I was renting was not clean, beat up and not ready. When I finally got the app to function, the combination I was given was already on the lock. I opened the door and found a key, he took the key from me because it was the wrong key. He found the correct key finally and sent me off. Unique experience.
RICHARD CThe location is convenient. I didn't receive the moving pads, but was charged for them. I even made a comment in person and when I returned the van via the app and still charged for them. The van I picked up did have a few bottles of trash (soda, water) and also something like soda spilled all around the cup holder making it very sticky.
Thomas EMy experience with renting a Uhaul truck from Zemen Trading at 14 Randolph Rd, Silver Spring, MD 20904 was truly awful. The person behind the register was incredibly rude, and despite returning the truck two hours early, I was still charged for an extra day. I've been waiting for a refund even after calling Zemen Trading. They failed to handle the return process correctly. To add to the frustration, the truck's ashtray was dirty, and a cigarette lighter was left on the seat. This was a horrible experience with Uhaul.
RAJIV BCheck your wiper blade
ALIEU Kkeep up what you are doing now
Melaku DI need the truck to move stuff locally and only borrowed it for 4 hours (the minimum) and made 1 trip and cost me almost$100
Haidet BI have used many U Haul locations and this location is the absolute BEST hands down! They were professional, understanding and very accommodating. I called two other places and was told that it is better to do everything online. Well, I had some difficulty and called for assistance with no help was extended. One location even noted they were busy and to go online or call back in ten minutes!!! BEST ADVICE EVER as I ended up at this U HAUL Dealer location!! The womanwas very compassionate, helpful and got me in a and uhI cannot sa
RITA HThe people there are very respectful, friendly and professional.
Frederick OBecause is expensive after I pay $155 for the insurance I think you can do give the insurance company back to who turn the car clean and no damage
Fatime AThe guys on this location are the best.
Javier RThis will be my second review for Zemen Trading they are very helpful and accommodating. I rent from them at least once a week. They are simply the best.
Micah D