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ALFONSO V
Customer Reviews for In Towne Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit was ready to go on time. The agent was very helpful and pleasant to deal with when I returned the unit, the process was seamless. Definitely recommend to anyone who ask
GARY PAmazing location. Super helpful staff and cleanest Uhaul I’ve ever rented. I ended up renting a climate controlled storage unit as well. Drive a little further to rent at this location!
CATHERINE MEfficient, quick, clean operation. Thank you
Stephanie WBen was amazing to work with, flexible and patient as well as communicative during the booking and pick up of our rental.
NICHOLAS FBen, the local coordinator was professional and efficient. the location was easy to navigate and the process of pickup/return was quick.
DANNY LShannon was awesome
Gary WEasy reservation and accomodating location. Will use again.
MARKUS ONothing. 20 out of 10.
Cindy FCustomer service was great.
JOANNE PI was charged $7 for a dolly which I did not receive. It made the move much harder without the dolly.
MICHAEL OShannon took my reservation & it was perfect when I arrived @ 9am for pickup...the young man who was there on Thursday the 25th, was friendly, professional, & got me on my way by 915am
GUY PService person was excellent, very helpful.
STEVE RAfter hours pick up was super easy and efficient. Newer truck. Very clean.
Ken CVan did have an odd smell but no big deal. Very happy with my check in. When I got there, there were several people ahead of me, my first thought was oh nooooo, I’ll be here until noon!! The woman at the desk sailed through the line, did a great job and really knew her stuff!! Thank you!!
MARGUERITE KGreat experience! Your facility is spotless so was our truck. Friendly staff. I made my reservation after the facility was closed by calling the phone number, This was a great experience too. Thanks
JOHN KThe woman who helped me was excellent. She helped me hook up the trailer and was very friendly. The whole process was super-easy and the trailer perfectly met my needs
ROBERT DI don't remember the ladies name at the counter, but she was so nice and helpful. I will use that location again and tell others to do the same. Thank you,
DARNELL SShelly is excellent to work with. She is very helpful and genuinely cares!
JONATHAN SSuper helpful and friendly employee got me all set up. The truck was perfect
MERRI LNothing. Everything went well.
JEROME JGreat people working there. Shannon always does a top notch job. Would recommend
JEFFREY LBen was outstanding. His customer orientation and service was phenomenal.
CAROL GClean. Friendly. Affordable. What more could I ask for? Thank you!
Anthony FBen was excellent. The rental process was seamless. We will definitely return to this location for any future needs. Thanks so much!
JULISSA PIn the beginning there was some confusion but thanks to swift costumer service, everything was resolved!
Bri VBen was great! Very helpful and professional.
DAVID BWas perfect no change
TODD WIt’s been incredibly easy renting here a few times in just a few months. Helpful staff and shoutout to Ben for going above and beyond.
Larry GShelly was super nice and did a great job!!
JOSEPH BThe office clerk was very cordial and efficient. Very good job.
KEITH WThis location was so easy! The people at the desk are very nice & helpful! We would definitely rent from here again!
KAREN FBen and Shelly were amazing customer service representatives there at the In-Towne Self storage Charles location!!!
PATRICIA TI think that this center is exceptional and does a great service to those in need of the vehicles and I'm sure the spaces for storage. Thanks much!! Bob Long
ROBERT LMake the paperwork process more efficient. Service was exceptional.
MICHAEL RBen and Shannon were outstanding! Nice Service and very professional staff. Mike Nolan
MICHAEL NBest experience I have ever had in renting a truck. Good value for money, excellent vehicle and Ben was very accommodating in the rental process.
PHILIP GExcellent service- friendly, fast, clean. Perfect!
Joanne SRecomendado
ELMER CSeriously nothing. Everything was old school exemplary.
SUSAN DNothing everything was great!!! The person who checked us out was incredibly nice and explained everything. He has wonderful customer service skills!!!
Brian LKathy at St Charles location went above and beyond to help me set up the trailer. Thank you!
HELGA KThe inside of the truck smelled pretty bad like dirty dog and the driver door wouldn’t shut all the way unless you closed it super hard. But everything else was fine. Person at front desk was super helpful and friendly
NICHOLAS MShannon was great. Easy to work with and very efficient!
KEITH WExcellent customer service!
AMBER GNothing - great working with Shannon !
THOMAS HI used U-Haul for two separate rentals this week . The first rental went fast and easy with a cheerful employee helping me. The second rental was needed after hours but using the online checkout took me 47 minutes and Had I known that the system was so technically poor I would’ve arranged my timing to allow myself an additional hour for pick up or plan for an in person pick up instead. The U-Haul app Does not make full use of the quality cameras And the newest iPhones.. It Seemed to downgrade The resolution of every image that I took so that they were not clear enough For verification. I am a technical person And I needed assistance from my software engineer husband to get things processed.. I cannot imagine somebody with limited technical.
Sue AThis truck smell so bad you can’t even breathe while driving you have to keep the window open to breathe it was Pat smell in truck I want to talk to management team to get discount I didn’t use Monday cuz of smell which I end up returning on same day like I use 24 mile and return due to bed smell. You can call me at (773) 865-8086 Jay please thank you
nina pNone. Very easy, economical and friendly service
ERIC SHad to call U-Haul customer service to get $7 credit for a dolly that was never used or requested
ROGER DGreat customer service checking in was a breeze!!
DONALD R