The actual rental was a bit trying because the employee did not know how the computer system worked. Returning the truck was a problem because the computer was down. They said they would email me the receipt. I never received it. I called and left a message to please send the receipt and never heard back. I went to the office and asked for a copy of the receipt, but he could not find my account. On upon further review the rental was never checked in. And another 'employee had to check the truck in. I finally received the receipt and the good news is that the rental was about half the amount that I was initially quoted.
ann j
North Bay Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Petaluma, CA 94954
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The U-Haul app was down, and frankly is usually not reliable, but thankfully the staff at this location is awesome. Have rented from here 3 times and will keep coming back.
MIA GJust did after hours drop off. Was original drop off location, but had to call because new reservation had different drop off location. 20 minute wait on phone to call this in. Awful experience.
Scott NDefinitely didn't like the fact that this time around it was nearly 3x the price.
VENIAMIN MAlways kind and helpful. This place is one I leave with a smile on my face. Refreshing!!
Victoria G