I would give Curry Automotive 0 stars if I could. I rented a 10' U-Haul from Curry Automotive in Belvidere on Wednesday, July 29. Before leaving, Tracy at the front desk was very friendly and walked outside with me to inspect the truck. She asked me to check the mileage and the fuel level. I turned the key to the "on" position (without starting the truck), and the dashboard showed a full tank. I told Tracy it appeared to be full. However, as soon as I drove away and the truck was running, I noticed the fuel gauge was actually only a little over 3/4 full. I immediately called Tracy and even texted her a photo showing the actual fuel level. She told me she would speak with Mike. When I returned the truck later that same day, I added gas so the gauge was back to the exact same level it was when I left their lot. The next day, I looked at my receipt and saw that I had been charged an additional fuel fee because the truck supposedly wasn't returned full. I contacted Tracy again, and after speaking with Mike, she told me they would not refund the charge because I had initially said the truck was full before leaving. Yes, I made an honest mistake based on what the dashboard displayed before the engine was started, but I also immediately reported the issue and sent photographic proof showing the actual fuel level. They knew exactly what happened before I even got down the road. This wasn't about the amount of money—it was about customer service and doing what is right. A business that values its customers would have recognized this was an honest mistake and honored the evidence I provided. Instead, they chose to charge me anyway. Tracy was courteous throughout the process, and I appreciate her efforts. Unfortunately, Mike's decision completely changed my opinion of this experience. Because of how this situation was handled, I cannot recommend Curry Automotive for U-Haul rentals. Customer service matters, and this experience was very disappointing. 1 star. I would give 0 stars if that were an option.
William L
Currys Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belvidere, IL 61008
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- 4.5 Average Customer Rating
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Very friendly people work here will always go back to rent from them
Robert TGreat customer service, we were chit chatting for awhile and felt at home, thank you
Oscar sAlways a great experience! Helpful and friendly!
Lisa SDespite the truck being in excellent condition, I would not recommend this location to my worst enemy. Actively horrible customer service, myself and my friends were ALL verbally berated by the person operating the facility. I was not informed to finish the reservation through the UHaul app, and instead the person running the store had taken 40 minutes to do so online despite me insisting I could complete the application online and come back. Please pay your secretary more to be there if you were truly that bothered by someone coming in to patronize your business.
Tatum B