It is a very dark corner to get the truck -- needs more lighting... and the email confirmation information does not give all the information needed for someone picking up a truck there (like stating - this location is in a gas station behind it on the corner, and that the key location was in the front of the store, etc). Plus the process is ridiculous on the mobile app and took me an hour to complete, with amazing genuine help from one of our call center agents. The mobile app cannot scan the back of Driver's License barcodes (tried it like 5 times, til I realized I could take the photo manually myself), first two tries it kept taking forever to contact the two people it required me to enter, and lastly because the whole process was a mess & took forever at the end of the whole process on the mobile app before getting the code to get the key it tells me to call Customer Service. If your mobile app process cannot be easier and better quality, then maybe have those mobile app locations close to a store location so incase someone needs assistance you can send one of the close locations employees over (like have a phone or something to call/ring for someone to come help it really is hard for someone to complete on their own).
Lorraine C
Global Montello Group Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boston, MA 02128
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkIt took us 45 minutes to "pick up the UHAUL as the app functions poorly. We struggled to upload pics of the truck because the app simply wouldn't allow us to (despite the fact that we had enabled camera permission on our phone). We finally received help from a worker behind the desk and they provided a telephone number that would allow us to speak with a human. We had limited time and we wasted too much time. We would most likely rent from an OFFICIAL UHAUL location in the future where humans are available to assist in site. This same issue has occurred in the past. The app needs lots of work if this is how you expect customers to electronically pick up their truck.
RICHARD DProvide layout of surrounding streets
Shakeem AThe vehicle was very dirty.
JENNCY SClean and modern van, polite and friendly customer service reps
Michael G