Ease of check in for residents of Puerto Rico. We had issues because PR was treated as international and our drivers license and credit card billing info had to be entered/acknowledged manually. Also, the location/vehicle did not offer carry/transport accessories
Fernando Q
Global Montello Group Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boston, MA 02128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had gone through the entire check in process prior to arriving. The person working at the gas station had no way to verify my reservation that I was able to provide. They insisted I scan a QR code and go through the App (the exact thing I didn’t want to do) therefore I had to take a picture of my face, front , and back of my ID all over again, in public. Then I needed to wait for verification again, the owner or manager called me said nothing helpful and hung up. It ate into 30 mins of my allotted and contracted rental time of the U-Haul van. Also when I returned the vehicle they had the same issues and asked why I had not taken photos when I left. Well, that’s because I wasn’t told to do so. It’s a poorly run location and I hate to be this person, but I’ll be leaving a public review of this experience. Totally unacceptable.
Ian GIt was impossible to upload the pictures at pickup
Scott DThe online check-in process was difficult and didn't work correctly. The staff inside said customers MUST check in on a personal phone and they could not help. The process took far too long and eventually they needed to make some calls, but still they would not check us in. Nice enough staff, but terrible process. There's needs to be a way to walk up and just show a driver license.
John DGreat customer service.
Joseph P