The Dolly that I had reserved was not in the truck.
Andrew M
Global Montello Group Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boston, MA 02128
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe app had some trouble uploading photos at pick up, but excellent customer service
Anthony NEase of check in for residents of Puerto Rico. We had issues because PR was treated as international and our drivers license and credit card billing info had to be entered/acknowledged manually. Also, the location/vehicle did not offer carry/transport accessories
Fernando QI had gone through the entire check in process prior to arriving. The person working at the gas station had no way to verify my reservation that I was able to provide. They insisted I scan a QR code and go through the App (the exact thing I didn’t want to do) therefore I had to take a picture of my face, front , and back of my ID all over again, in public. Then I needed to wait for verification again, the owner or manager called me said nothing helpful and hung up. It ate into 30 mins of my allotted and contracted rental time of the U-Haul van. Also when I returned the vehicle they had the same issues and asked why I had not taken photos when I left. Well, that’s because I wasn’t told to do so. It’s a poorly run location and I hate to be this person, but I’ll be leaving a public review of this experience. Totally unacceptable.
Ian GIt was impossible to upload the pictures at pickup
Scott D