After submitting my rental request, I called the location, provided my payment information, and confirmed the reservation with an employee. However, when I arrived to pick up the trailer, I had to provide the same information again over the phone. The checkout process took another 10 to 15 minutes when the trailer should have been ready for pickup. The hookup process was also concerning. I appeared to have more experience connecting a trailer than the employee assisting me. The entire experience felt disorganized and unnecessarily repetitive. A confirmed reservation should result in a faster, safer, and more professional pickup process.
Jeff C
Safe Driving Deliveries
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carmichael, CA 95608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff and equipment was A+
Rachel WWe originally booked for another location three weeks prior and they did not have our truck. We happened to find this place and they helped us immediately. They were kind and got us what we needed and the rates were really good too!
Johnathan ECustomer service was great. Thank you
Eartha GI picked up the U-Haul truck in Fresno, California, on June 23, 2026, at 10:38 a.m. I drove to Sacramento, unloaded my belongings, and returned the truck to the designated U-Haul location at approximately 9:48 p.m. on June 23, 2026. Before leaving the truck, I called the return location and explained that I was dropping it off after business hours. The employee instructed me to park the truck in their yard and stated that they would check it in the following morning. After I returned the truck, I received a text message and email from U-Haul stating that the truck had not been returned and asking me to return it as soon as possible. I immediately contacted U-Haul Customer Support and explained that I had already returned the truck and had followed the instructions given by the local location. Customer Support advised me that they would take care of the issue. The local U-Haul location ultimately checked the truck in on June 25, 2026, at 10:44 a.m. The delay in the check-in was due to the location not processing my after-hours return promptly, not because I failed to return the truck.
NOGIVENNAME R