Although I eventually managed to correct the drop-off location over the phone, the mobile app never updated to reflect the new address. When I arrived at the location provided by the customer service representative, there was no clear guidance or signage, making the drop-off unnecessarily difficult. Given this overall experience, I will avoid using U-Haul in the future and cannot recommend their services to others.
Buheung Y
Roadmaster On-Site
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cartersville, GA 30121
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkEasy access to parking the equipment
Rostyslav HZach went above and beyond to make sure my check out process was as smooth as could be. Very informative would definitely recommend this customer service to anyone! Thank you Zach!
Raymond PCustomer service was wonderful! He thoroughly checked the trailer and connections and when returned, unloaded the unit in a terrible rain storm. I was willing to wait but he did not want to hold me up. Great service!
Michael Rvery friendly people. even gave me some good information on repairing the vehicle i was towing. would recomend them to anyone.
Stephen B