I requested a U-Haul location and a desk transaction for specific reasons. I also did not request a dolly or furniture pads as I have my own. My reservation was changed to a different, less convenient location that required cell phone check-in which caused delays and frustration. After returning the truck I was still charged for pads and a dolly which I never used and in addition to making the reservation with no pads or dolly, I told the guy when I was checking in that I did not request a dolly or pads. I was charged anyway. This is the second time I have been directed to non-corporate locations and the experience was about the same the first time. If you can't fulfill the reservation as made, don't accept the reservation.
Kerik J
719 Tire Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThey just took my keys when I dropped off the truck. I did not even come close to the 50 miles I estimated. Charged me 133 and could not explain why. This is why I like to be checked in and the truck is inspected while I am there . I have rented from U-Haul several times worse location ever ! They guy just took my keys put in the wrong mileage when I got my invoice. I was hesitant on giving him the keys. They just can put what they want and charge what they want
Jennifer HThe pickup location was not open at 10 AM & it made me very tardy to load the trailer. Worse, the employees didn't seem to care, nor did they appear to know anything. The guy that helped me turned out to know what he was doing, but I would refuse to use this place again
Mike KThey opened late & made me late. The employees didn't appear to know anything about anything. The one who did help me proved to be knowledgeable, but at no time did I feel like a customer.
Mike KReturning was frustrating for me, but I understand the process.
amara H