Poor experience with U-Haul Customer Service.
MEGHAN M
Auto Lauris LTD
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumberland, ON K4C1E4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Bonjour, Je souhaite contester les frais de kilométrage supplémentaires qui m'ont été facturés. Au moment de ma réservation, le point de départ prévu était la ville de Québec. Toutefois, c'est U-Haul qui m'a demandé de récupérer le camion à Saint-Jacques. Ce changement ne venait pas de moi, mais bien de votre organisation. Il est donc tout à fait normal que le kilométrage total soit supérieur à celui prévu initialement, puisque j'ai dû conduire le camion de Saint-Jacques jusqu'à Québec avant même de commencer mon déménagement. Ce kilométrage supplémentaire est directement lié à la modification que vous m'avez imposée et ne devrait donc pas être à ma charge. Par ailleurs, j'ai également payé de ma poche le carburant nécessaire pour effectuer le trajet entre Saint-Jacques et Québec. Je ne vous ai jamais demandé de me rembourser cette dépense. Dans ces circonstances, je considère qu'il n'est ni juste ni raisonnable de me facturer des kilomètres supplémentaires découlant d'un changement décidé par U-Haul. Je vous demande donc de bien vouloir réviser cette facturation et de retirer les frais de kilométrage supplémentaires. Je vous remercie de l'attention que vous porterez à ma demande et j'attends votre réponse. Cordialement,
DANIEL GPicked up the van and returned it before scheduled time, topped up the gas tank as requested, returned key to the designated mail box. They tried to charge me the insurance that I didn't pay for, and misreported the van as not being returned 2 days later and tried to charge $300+ to my credit card. Called Uhaul customer service to clear it up, also called the location where they sheepishly said it was a "miscommunication" and would "close the file" on their end. On the following day, they sent me a receipt labeling the return as on the day they closed the file instead of the date the van was actually returned. Absolutely horrible, unprofessional service. Would not recommend this location to anyone.
ShengyingGrace YAgain the unity that we rent was not available without advice. We been advised only went we arrived. 4 peoples was waiting for us to start to move. We decided to rent the only truck available that day, with extra expenses. We have problems with the truck during the moving, we call for services to repair the truck and lost 2 hours. The information to return the truck before 5pm was not appropriate. We arrived at 4h45 and the place was already close. He told me to put the truck on the same place and put the keys on the box. After all this I realized the process to self return was not like that. I have to go to the application for self return and fallow the steep’s but it was too late because I put the keys on the box. I need to call from assistant to let them know that I have return the truck on time. So it was a stressful experience and it cost us 4 times more than was it was supposed at first.
Gabriel LClosed when delivery, gate was locked.Call was was made and promptly answered and instructions given. Was very easy.
Mike d