There were only a few teenagers running around, they did not complete information, did not clear junk in the U-Haul.
SUZANNE I
Custer Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Custer, SD 57730
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How U-Haul Reviews WorkAbsolutely horrible situation.
Meredith KI picked up the trailer on a Sunday. The earliest pickup time on the U-HAUL site was 9 am. I chose that time and showed up 9 am. The staff told me the person that took care of the rentals did not come in until 11. Someone other that the “normal person” was able to get the trailer checked out and hooked up for me. U-Haul and this store need to get their times straight as far as when rentals can be checked out
Phillip COriginal pick up was on deadwood ave in rapid city. Found out we had to drive and hour away for a one way trailer rental. Not cool, but we worked around it
Brent BThey didn't seem too well versed in the process of renting a U-Haul. Maybe they don't do it all too often since it's a smaller town.
Jeana S