Unit appears as if if had just returned from a cross country road trip. Dirty glass, dog hair.
Laura M
Scott's Auto Clinic
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Essex, MA 01929
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Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkHave some present at location for pickup
Paul tThe uhaul check in and check out process was absolutely asinine. Having me need to provide an alternative contact or a copy of my rental agreement (which I don’t have because i own my house) WHILE I’m trying to pick up the vehicle is crazy. I have rented from you many times in the past. The verification could have been done ahead of time, once preferably, or at booking time when I actually have access to the documents you are asking for! It made pickup and drop off take so incredibly long it was laughable. I will certainly be thinking twice about doing that again because of how painful and unnecessary that process was. The guy at the garage I picked it up at sympathize with my pain.
Andrew JThis was an easy pickup and the truck was in great condition. I would say the area is pretty remote and at night, it was a little scary for a woman alone. The truck is in a darker area near some woods and the keys are kept near the front door of the business. Just an FYI for someone planning their pickup maybe bring a friend.
Victoria DScott at Scott's Auto was excellent to work with and very professional! Thank you!
Sophia M