The van we rented had animal urine with visible drops and strong smell all over the passenger side. The back of the van’s floor had the same with a very strong odor. We were on a tight timeline and didn’t have time to report the condition. We used cardboard to line the floor of the van. We also rented two dozen blankets that had 6/bag. One bag had wet and mold blankets we couldn’t use. One bag had dirty blankets. As 40 year loyal and often UHaul customers, I have never been so disappointed. Due to the condition of this van we were unable to complete the three trips planned and only put 35 miles of our planned 104 miles. We also cleaned the front passenger area ourselves and yet after doing so it still reek of what must have been cat urine. I think the last renter hauled animals in the back of the van because that is the only way the awful condition could have occurred with the smell left behind. My goods hauled, patio furniture now has to be thoroughly washed down because it retained that smell unfortunately. Again, the worst experience I have ever have.
Stephen L
Davenport Ace Hardware
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Davenport, FL 33897
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How U-Haul Reviews WorkSavemove charge should have been 15 and they charged me 30
Cecelia QI’ve used U-Haul for years and will continue
FRANCES MGreat customer service easy process stress reduction really had a great experience with the customer service department via phone and the pick up drip offf location excellent
TEKIA MFirst they didn’t have the truck I reserved, so they put my in a bigger truck, which means more gas/expense. Second the initial truck they gave me had a busted out mirror on the driver side. The mirror on the passenger side had a large crack across it. Third, when I swapped the truck for one without a broken mirror I wasn’t given any apology and was barely spoken to. Fourth, the steering wheel had a lot of play and it pulled constantly to the right so I had to fight the truck the entire drive. Fifth, I wasn’t given any instructions on what I needed to do, I was just given the keys. I was supposed to take a pic of the plate and send it in. Sixth, no one told me where the after hours Dropbox was, so I had to search for it. Seventh, the QR code to check the truck back in did not work, it only took me to a page to rent a new truck. Eighth, the location instead of checking the box in the morning waited u til the afternoon the next day to check the truck in, so I was charged for an additional day. I have always rented trucks from U-Haul for moving, but after this experience I’ll look elsewhere the next time I need a truck.
Jonathan W