When I arrived at the U-Haul location at 9:30 am, the reservation did not appear on the clerk's computer. I did have an email confirmation with a reservation code. The clerk at the U-Haul remote location was not at all knowledgeable about U-Haul rental procedures. He would only tell me to scan the QR Code, but again there was a glitch in the system and my reservation did not appear. I contacted Customer Service and they worked to resolve the issue, but it took some time. I was on the phone with them until 10:30am. At the end I just made a new reservation on the app. When I went to check on the van I had rented, there was no furniture dolly. The clerk said he did not have a dolly to give me, though I had reserved one the night before, and again when I completed a new reservation. I completed the move without the dolly and later put in for a refund on the dolly fee. This process was much more difficult then it had to be for a simple van rental and the clerk was less than helpful.
Jerry M
Nutley Street Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairfax, VA 22031
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI was charged for 2 gallons of gas. I started with 1/4 tank, drove about 70 miles, put 7 gallons in. Had over the 1/4 tank. Should not have been charged. Check pics I started with. Your automated system is horrible.
Harold SAbraham was friendly and helpful at the desk. The van was well-maintained.
Irene WMy Reservation was 10:30 but there was no car available, they finaly gave me a car arround 12:00PM I told the customer service during pickup that there is a mile descripancy with what is one mobile with actual car milage but she said its fine, upon drop off the app did not allow me to complete the drop off because it was saying that I drove 700 miles while overal my drive was less than 20 miles, I called customer service they told me that it will be solved by next day but they charged me 1700$ and I have to call customer service everyday for 4 days to get the refund.
Mohammad BThe people at this location were not very nice and when we had a problem they seemed like it was a pain in the backside to handle it. They did speak to Uhaul and worked with them, but when I came up to the male working there with Uhaul on the phone he looked at me and said, "What?" I was clearly an issue for him. There were also people who did not speak English and at that time there was no one else there who could help. I will not use this location again.
Robert G