I have no problem with this location. My problem is with UHAUL, Movinghelp.com and Safeload Ins. They all work together and rip people off. UHAUL changed my pickup location numerous times by TXT from the time I ordered until the time I picked up the rental. The amount of time I spent on the phone after receiving these txt was ridiculous. If I had know that the Uhaul I needed wasn't available where and when I needed it I would have scheduled the move a different day. I already had moving labor line up. I hire 2 different companies from movinghelp.com. Both very dishonest companies. No support from UHaul. UHaul's response when I reached out: "moving help.com is a neutral venue and each service provider is an independent laborer responsible for their own customer satisfaction." In May 2026, I hired moving labor from MovingForts of Ft.Wayne, Indiana and dealt with Bryson. I had several items damaged during the move. I spoke to Bryson several times during the move with my complaints of the movers labor sitting in their car smoking and I discussed damages that I witnessed. When I filed a Safeload insurance claim conveniently Bryson of, Moving Forts, has no memory of the move. The photos of items bent, scratched, stained, torn doesn't matter to Safeload. I witnessed my washer and dryer being bounced down 8 steps and then bounced across 18 ft landscaping stone sidewalk. I witnessed the movers when they were pulling, pushing, twisting a chaise lounge trying to get it separated from the rest of the Lazyboy sofa. I have video evidence from my security camera many things. I do not however have video and photos of the internal workings of my washer or Lazyboy prior to the move so Safeload insurance is not going to cover a thing. Getting my storage unit unloaded and items moved in to my new home I hired moving labor from Garrett's Moving of 420 N Baxter St. Lima, Ohio 45801. I've tried numerous times to contact them about discrepancies in the amount of my charges. Conveniently, Keaton, Melissa and Zachary don't answer the phone and have no voice mail set up. Check out the business location on google maps. It should tell you what you need to know. The moving labor you get from movinghelp.com is not from reputable companies that can make it on their own. Uhaul advertises them because as soon as soon as you hire them and then release the payment code Uhaul collects 15% of then charges right off the top. I'm sure UHaul also gets a cut from every payment made to SafeLoad Insurance. That's all UHAUL cares about !
Teri R
Vinyl Coverings By Mel LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Goshen, IN 46528
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How U-Haul Reviews WorkOverall it went well. The pickup process on the app was a bit clunky.
Kent LOn 04/15/2026 I rented the same size equipment from North Webster IN and paid .99 Cents per mile with a Safe Move of $15 fee. I understand rates increase but on 10/02/2026, I paid $1.39 per mile and a Safe Move fee of $60 dollars. Uhaul told me on 10/01/2026 there were no Trucks available, after pre-booking. I had to add approximately 50 miles onto my normal trip to aquire a Uhaul truck in Goshen, rather than in N Webster. I rent the same size equipment 3 times per year, to transport my boat to MI and back to IN. I am thankful to have used Uhaul as always, but shocked at the increased fees. Thanks for listening. S. North Webster
DAVID MFast friendly professional service.
ROBERT GBeing open when other rental places were closed was huge. Great helpfulness, kindness and availability. Thank you so much! Dwight is great to work with and knowledgeable.
janet w