U-haul needs to improve its on-line communication and communication in general. 1. 20-footer trucks need to be available at Town Line Auto 2. I reserved (12) moving blankets at Town Line Auto and was told that U-Haul took them away. I had no notice! I had to move beautiful furniture with my own bed quilts and Army blankets -- UNACCEPTABLE! 3. In general, the attitude and vibe U-Haul has is that I work for the company! I am the customer! I PAY U-Haul! U-Haul works for me! 4. U-Haul dictated to me via text message where a 20-footer truck was available and instructed me to go elsewhere instead of Townline Auto. I declined this text TWICE because the location of the 20-footer was 12 miles out of my way which would have proved to be a logistical problem for me and my help. When I went to Town Line Auto to pick up the 20-footer on moving day, Justin and I talked to U-Haul personnel, we were told with NO notice that no 20-footer was available. I had to rent a 10-footer WITH NO RAMP which turned a one-trip move of medium difficulty into a difficult move with two trips!!! This move took at least twice as long as a result!!! 5. I closing, U-Haul needs to get its $&@ together and remember that the customer PAYS IT, not the other way around! U-Haul use to be much better years ago. Something very wrong has occurred since the last time I used this company. Needless to say, I won't be using U-Haul EVER AGAIN! Thank you
MARK R
Town Line Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, NY 12083
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Don’t take cash
John CExtreamly friendly and quick service!!!
Yosef ETruck bed was full of dirt and dust. The interior of the cab was also pretty dirty. Service otherwise was awesome and truck worked well.
Rhys TTransaction went smoothly and equipment was what I needed for my move. Will use again at this location
MICHAEL F