I had the fuel where it should be but still got charged. No one was at location so truck was dropped off and keys went into a drop box. I don't know where the building was to rent.
sandy p
Haymakers 745
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Macon, MO 63552
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Customer Reviews
- 4.5 Average Customer Rating
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Better hours to rent. Was told could only get between 8:30 am to 4 pm. Needed before 8 am so had to get the night before.
John SGreat service. Trailer kept the water out and pulled good with my truck. Keep up the good work. I will always recommend U-Haul and haymakers.
Timothy SThis location had plenty of room for parking. Drop off was easy
Gordon SDespite being told by Tony (a U‑Haul employee who called from 417‑887‑5832) that my rental was set up for 24/7 pickup, the app directed me to Counter Service instead. That contradiction alone caused unnecessary delay. When I finally located the truck, its condition was unacceptable. The cab was filthy—half‑empty soda bottles left behind, a sticky dried substance covering multiple surfaces, and mud caked across the floorboards. It looked as if a soda bottle had exploded inside the cab. The mess was so bad that I had to spend roughly 40 minutes cleaning it just to avoid ruining my clothes. Outside, the truck had mud packed under the bumpers, several inches up the tires, and even had an engine cover hanging loose underneath the front end. Inside the pickup location (Haymakers), I was told I “hadn’t completed the online registration,” even though I had—and the app had specifically instructed me to go inside. I was then informed that the moving blankets and appliance dolly I reserved were not available. The staff member was initially curt until she acknowledged that the issues were caused by U‑Haul’s system, not me. All told, these problems resulted in over 2.4 hours spent just trying to check out the truck, plus the additional time required to clean the interior enough to use it. We were on the schedule that resulted in us not arriving at our destination until after midnight when our scheduled arrival was 9pm. This was one of the most frustrating rental experiences I’ve had, and it fell far below the standard I expect from U‑Haul.
Charles C