The truck does not have camera, i damage my garage door right away and the insurance only covers the truck which is not fear to me
Melissa H
Monticello Marties
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monticello, MN 55362
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- 5.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThis location was great and the employees were awesome. But the Uhaul late policy is ridiculous. If you're 30 mins past the return time, instead of just getting charged an extra hour, you get charged for another block of whatever time you orginally requested. Even though the truck is back and available for anyone to use. So since I requested an 8 hour block, when I returned it 30 mins late, I was charged for 16 hours. Absolutely insane. If that's the case, then you should only allow blocks of time in like 2 hours so no one has to gets screwed that bad.
HEATHER LWhen I picked up-the young man working was excellent!!
William RNot sure my complaint is with the pick-up location but with U-Haul overall. Made my reservation using the U-Haul app. I reserved a pick-up in Monticello,MN and drop off in Forest Lake, MN, about 70 miles apart. I received an email that stated my truck pick-up site was in Kimball, MN the day before I was supposed to pick up the truck. The Monticello location doesn’t allow one-way rentals. Kimball is located about 35 miles away from Monticello. Why did U-Haul allow me to schedule one-way from Monticello? I had to change my reservation to return the truck to Monticello. This cost additional $100 due to mileage and in gas. What was supposed to $200 rental/gas, ended up costing $410 in mileage and fuel.
BILLY MNothing-They had a good system
Michael S