This feedback is not specific to the location but to the overall rental experience I ordered 2 trucks almost 2 weeks in advance from the same location At the last minute they changed my pick up to 2 separate locations miles apart - which was crazy I had also arranged both trucks to be returned to the same location - they also changed that to 2 separate return locations miles apart I called their customer services dept and 2 different calls, the reps were extremely rude and hung up the call on me I paid over $600 for these 2 rentals and the level of service was shocking - absolutely terrible
Paul C
Xtreme Rides LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Britain, CT 06051
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How U-Haul Reviews WorkI Was charge $25.00 Cleaning charge I return the vehicle cleaned! Cleaner than I received it!! I am very disappointed !
Luis RSuper easy drop off, plenty of space and off a main road
Griffin ACustomer service was fast, easy to work with and very nice. No complaints. Nothing to be done.
Thomas LEverything was perfect except the gas being extremely low
Dwayne J