The mileage I documented was higher on cluster that what paper said and I was still charged for 195 miles when I only put 80 on it
Matthew M
5th Avenue
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Newberry, SC 29108
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- 3.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe truck I reserved was not there nor the dolly. I returned the truck on the same day and I was charged an extra fee.
Maranda HProprietor of gas station/mini market was there by himself and said he could not help me. Reservation was cancelled because I was two hrs late picking up. Proprietor was no help getting reservation reinstated. .i was left to do that on my own.
Greg CI returned the equipment early and when I went to ask the manager to clear out my records and to note that it was dropped off early, he told me to call U-Haul. I did and they told me to contact the employer at the drop-off. I went back and he stated that he took care of it and we were not reimbursed. I’m completely disappointed and that should have NEVER took place.
Megan MThis location didn’t mark my U-Haul as returned when I returned the vehicle, I was told someone would mark it as returned at 11am, that time comes and goes, it never get marked as returned. I called multiple times throughout the day and no calls go through. I had to get in contact with number out different locations to get in contact with someone to make sure I was not charged extra. Once I got off work I went into this location where I was told (at this time it is 5pm) that the manager would be in at 6pm to do it. When they stated this I informed them I was previously told 11am by someone. At which point the same person who told me someone would be in at 6 decides to finally go out and mark the vehicle as returned. This location doesn’t have their phone hooked up or available, they are full of lies, terrible customer service, and this was the biggest headache. I will never use this location again if I ever decide to use U-Haul again after what I had to deal with.
Brianna W