Great experience, especially for situation when you need the equipment after hours and the offices are closed. Smooth and relatively easy process (although the instructions could use some improvement).
Abel G
Casienna Apartment Homes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orlando, FL 32839
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Customer Reviews
- 3.0 Average Customer Rating
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How U-Haul Reviews WorkPerfect location and I seen different size trucks at the same location.
joel bThe equipment was clean but I wouldn’t say it was well maintained because it made a very loud knocking sound in the roof the entire time. It was unbearable. Also, I wasn’t able to do mobile pickup after being told this location was mobile pickup only, and had to spend about 30 minutes on the phone requesting assistance. I was transferred about 3 times before anyone was able to help. Additionally, the location of the trucks was not made clear; I had to drive around the complex before I found them in the back.
Monique GI wasn’t at the location more than 2 minutes when 10 cops swarmed it and blocked the entrance and exit. I had to wait 15 minutes before I could even leave the place not knowing what was happening. I contacted support and they were less than helpful. I returned the truck next day. Luckily I had a friend follow me because there was a fight right next to the truck and the police showed up again and blocked the exits. I would like a full refund because I should not have to fear for my safety twice to pick up a truck.
KYLE JI arrived around 8:45a for my pickup at 9a. The U-Haul app and website was having issues so I was on the phone with Uhaul service. I did not pickup my rental until 9:42a. The Uhaul had less than a half a tank of gas and I did not found out until later that one of the tires caps was missing which made the tire low.
Amanda J