nobody at this facility had any idea how to process a rental. it took over 1 1/2 hours to get it done. I paid full price for the vehicle, and I had to do the entire rental process on my phone. They waited until I was in the middle of taking all of your stupid pictures of the vehicle when the idiot decided to pressure wash the vehicle. I had to ask for the hand truck that was ordered which took them 15 minutes to get. all and all a ridiculously long-drawn-out process for what should have been a quick and easy transaction. The next nearest uhaul to me is 50 miles away and you can believe the next time I need a truck I would rather drive and pay for the extra 100 miles round trip than rent from this facility again.
CARMELTAKorean E
Grizzly Creek Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portola, CA 96122
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How U-Haul Reviews WorkCorporate switched the size of truck I rented last minute, which it required me to make two trips and use more fuel and cost more money and then tried to get me to take the truck to Reno at an additional cost to me. The local location people were very helpful.
Leslie PI did the automated drop off - there was no personnel.
MONICA RIt’s fine for a small town Uhaul.
Mark WThank you for everything 🥰
Rachel C