They were rude and tried to scam me and my husband we filled up the gas to the right amount, we had a moving issue that was out of our control so we brought back the truck later than the expected time as the situation was out of our control and we werent going to leave the stuff on the side of the road we cleaned the truck after use , and travelled less than the estimated kms. U haul is a scam will never use their service again
Brittany E
Quicsupply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smithville, ON L0R2A0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThe location was excellent but there were no personnel there to help us as it was after hours.
emila jCustomer service was very poor. I showed up to the location on time and no one was there. I waited for 20 minutes and still no one came. I had to go elsewhere to get cell service and make a call. The guy answered and said he would be there in 15 minutes. 30 minutes later, he showed up. He told me that he would only charge me for 20 miles with the rental. He lied! I received two separate invoices totalling the full amount. After repeated phone calls and assurances from him “not to worry “ that he would look after this, nothing has been done. He is now not taking my calls. Very dishonest business!!
JEFFREY TThe guy came in when the location wasn’t even open to accommodate us on a Saturday. He was great. We appreciate him.
Kelly BThe cell reception was terrible and tried to locate somewhere to complete it and was told too far from pick up location. I do have to say the customer service on the phone was exceptional and helped us get the completed information done so we can get the truck...
ANNA C