The vehicle was never inspected. There was motor oil in the back of the 20’ truck floor making it impossible to load anything. The dolly was not strapped in or tied down. Blankets were open and used. The inside of the cab was dirty with people trash and belongings. I didn’t know until I drove all the way to my destination that that was all like that. I had to drive all the way back to that location which was about 30 min one way to get a new truck which was half the size. Not only did it ruin the move but cost me money with the help I hired and time. Company did say they would allow me to use the vehicle longer than the requested hrs but to me that was not good enough. I feel my mileage should be reimbursed at the least if my expenses and cost of time and ruining my moving experience. Sorry to have to complain but that was terrible and cost me.
Jesse K
Nielsens Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spirit Lake, IA 51360
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Customer Reviews
- 4.0 Average Customer Rating
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Straightened out a mess ! Extremely helpful!!
Brett RDropped off after hours. A big plus
BENITO CI called customer service because my trailer was an hour away from where I reserved it and the uhaul company refused to give me any type of compensation. I drove and hour there to get it and an hour back to my house. I dont think I will be using uhaul in the future.
Coby MThe guy who helped us was very nice, polite and got us taken care of quickly. Great drop off experience also.
TRACY L