Office was dirty, had a foul smell, had fly traps hanging from the ceiling. Employee/owner was unfamiliar with the system. Process was much slower than other locations (centers). Had to call when bringing trailer back. Gave plenty of notice, but still had to wait for employee/owner to get to location to complete my return. Ended up having to complete my return for the owner/employee using my phone while he was on the phone for a different job/business. I was given access to return my rental which gave me access to all rentals from that day. Very unprofessional experience and will not return.
Jacob C
The Laurel Building
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, IL 62704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 1.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
If you're arriving at night to drop off, its a little scratchy. Needs more lighting and to be cleaner.
Tylyn T