Stay away from this location. I reserved a 6x12 trailer online and was given a pickup address, which turned out to be a satellite location for storing only. When I called their phone number and told a woman who answered I was waiting in the lot, I was talked down at for being in the wrong location. She gave me the correct address to pick up the trailer , which I drove 20 minutes to. The woman I talked to on the phone was there and I found her to be short tempered, crass, not very pleasant or welcoming. She did not ask me any questions, did the computer work finalizing the paperwork and told me she’d meet me on the lot where the trailers were. When she arrived I asked her if my trailer had the swing out doors instead of the roll-up door and she said no. I asked if I could have one with the swing out doors and she replied I should have asked before the process started. So I asked her if that was a “no” and she replied that’s right, not even offering to adjust the paperwork to accommodate my needs. It was apparent she had no customer service abilities. People with attitude like hers should not be in a position to serve the public. I would not even give this place one star if that was possible. Such a scar on U-Haul!
teresa r
Choice Marketplace Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stuart, FL 34994
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkI had to drive out a uhaul from an area that was tight and not meant as proper parking. The rental place didn't even look over the truck once I was able to get it out from where it was. No check list, didn't walk it with me, nothing. I had to take my own pictures as proof. Also no dollies at all!!! When we told them we requested 2 when we reserved truck 3 days earlier was, well if you look at the tiny print it says "if available ". Ummmm I made my reservation 3 days ago. You knew 3 days a head of time. So if its the case of availability then you need to state boldly first come first serve. Both my husband and I can not move stuff easily or by ourselves. We were depending on at least 1 dolly. So if you can not guarantee, then you shouldn't be able to reserve. Then the truck itself ran very rough to the point it cut off in an intersection. It shook badly, and when it perked bad when transitioning between gears. Scary ride!!!! Probably why the truck was in the trees behind building.
Shawn MMy second time using this U-Haul rental facility. Beth the agent is very efficient and gracious. They have anything you might need to move your belongings. I highly recommend this U-Haul facility located at Choice Furniture and Vendor Mart 2020 NW Federal Hwy in Stuart.
Florence TThey said I didn’t put enough gas in the truck my picture and the picture I took was exactly the same rip off
Joseph SGreat customer service!
Edgar P