moving is always stressful, but getting a movIng truck ,at least that this location ,was the least stressful thing of all.
janet k
Inside Super 8 Hotel Uniontown
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Uniontown, PA 15401
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- 4.0 Average Customer Rating
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drop off was okay but they gave me an extra charge for not dropping off at the correct location. This is where I dropped off the 10' box truck.
Larry Bwhen we checked in at night no one was a front desk (even though it was a hotel) and they spoke to me through their ring cam. The two other times when we dropped off here there was a live person and it was a smoother experience.
Larry BThe lady at the counter was very helpful and knowledgeable.
David MI wrote a rather detailed description regarding that rental, as I believe that the specifics are important. But, due to the length of what I've written, I wanted to say that if someone would rather contact me, that would be fine. Thanks! I have mixed feelings about this place. The location is good, the hours are great, they had a good number of trucks and trailers available, and the staff was friendly. But there were issues, as described below. I've rented quite a few trailers, and from a variety of providers over the years. And this is the only one of those places in which moving & attaching of the trailer is left entirely to the customer. With me that wouldn't normally be an issue, but this time it was. The problem is that at least part of the rear row, and possibly all of it, has a bit of a downward slope that is all but imperceptably by sight. As a result, as I lifted the tongue from the ground the trailer immediately lurched forward into the rear of my car, damaged the bumper I tried to stop it, but there was neither enough time nor distance to prevent it. Had I been aware of the grade I'd have parked several feet further away to provide myself the time and space to slow or stop the trailer, or at least drop the tongue, if necessary, to prevent my vehicle from being impacted. But, as that wasn't the case, as usual I'd backed to within 12 inches or so of the tongue. As a result, between the lack of distance and momentum of the trailer, such an outcome was all but inevitable. And when I returned the trailer, as I lifted the tongue off of the ball, despite my being prepared that time, it was all I could do to avoid a second impact. There's a final point I feel is worth noting. As stated previously, of all the U-Haul locations I've rented from, this is the only one where it's been left to me to hook up the trailer. And I find that curious, not simply from the customer's perspective, but moreso in regards to the U-Haul corporation, as well as the franchise, due to possible liability issues. With their current system, they have no way of knowing how much, if any, experience a person renting a trailer has. And since all the dealers I delt with attach and detach trailers, so long as they are open during the return, I expect there are some individuals who rent trailers, but have never personally attached or detached one. But that doesn't mean such a person won't attempt it on there own, which has the potential of going bad in a variety of ways. I assume, but don't know for a fact, that if someone required assistance the hotel has employees they could send out. Because just as some people might not know what to do, there are surely others that aren't physically able.
Stephen L