The U-Haul truck drove very well, and we had a smooth ride throughout the trip. Overall, the fuel consumption was excellent, and we arrived safely in Lexington without any mechanical issues. However, once it started raining in Bloomington-Normal, both the driver’s side and the passenger’s side began leaking badly. It was very uncomfortable having water coming into the truck while we were driving in the rain. When I returned the truck, I informed the attendant about the issue. The only response I received was, “We’ll check on that.” I was disappointed that there was no apology or compensation for the discomfort and inconvenience I experienced. Despite this issue, the overall driving experience was good, and I appreciate that the truck got us to our destination safely.
Emmanuel G
Fully Armoured Auto Detail
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Washington, IL 61571
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Customer Reviews
- 4.5 Average Customer Rating
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I was very impressed that the U-Haul rep that called me helped me find this trailer very quickly and I was able to pick up and work with the staff at the pick up location quickly and efficiently
Al dNeeds more concerned with renters experience
MICHAEL WReturned truck on weekend and place was closed. Attempted the app for 15 minutes. Just gave up and deposited the keys in the drop box.
Dedria GThe drop off went well with a very accommodating attendant.
Marc H