I didn't like being charged a 25 dollar cleaning fee when I made sure it was totally cleaned when dropped off. Or is that a automatic charge if so the agent when I booked it made no comment about that extra charge.
ALAN W
Parkrose Hardware West Linn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Linn, OR 97068
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe staff at this location are excellent
Carlton ISolved the issue successfully without headache. Thanks so much .
lilian hOur experience was excellent. I have no improvement recommendations. Thanks for great service.
Danny SThe "App" check-in experience was infuriating, even though it was marketed as a quicker easier way to complete the rental process while not having to go inside the store. I would consider myself more technically savvy than most, and even so, I spent nearly 20 minutes refreshing app errors, taking pictures, contacting relatives to see if they'd be available to take an identity verification call (can't you guys just do a freaking credit soft pull or something??), and chatting with unresponsive CS. And then after all that, I still had to go inside the store and talk to a clerk to get the key. If I ever rent with Uhaul again, I'm never ever ever using the stupid app check in. Just a miserable experience. And I was charged for gas even though I brought the vehicle back with MORE gas than I picked it up with (as proven by the drop off images I took) but I'm too exhausted with the process to bother pursuing that for $12.
Jim D