This location was not the one I originally chose. U-Haul contacted and told me the truck was unavailable at my selected location. Although this location was approx. 1 mile away, it is also a mattress store. This led to the agent being distracted with phone calls and other occurrences These distractions delayed my rental process. I was told the truck was not on the property and would be delivered shortly. (it came from my original selected location!) When the truck arrived, the cab contained trash, empty water bottles, chip and candy wrappers and used napkins. The cab was dirty, the dashboard was filthy as was the windshield. The cargo area had trash in it as well. When I pointed this out to the agent he shrugged and told me that that's how the previous renter left the truck!!! Yeah, and??? Shouldn't the truck have been cleaned prior to renting it out again? I wound up sweeping out the truck, emptying the trash and cleaning the cab windows. The agent did not offer any assistance nor did he appear interested. I had also requested a two-wheel dolly. The agent needed to be reminded twice to get one from the rear of the store. I mentioned to him that this truck had over 138,000 miles on it and that it was going to Florida, not across town. .
Gary R
Smart Rent To Own
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitehall, PA 18052
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How U-Haul Reviews WorkScheduled to pick up U-Haul at 10:00 but when arrived no one spoke English. At 10:40 someone showed up that spoke English. After paying for U-Haul picked up keys and left location. The U-Haul had 110000 miles on it and extremely noisy. Steering had play and when putting in drive it sounded like a universal joint was bad. Very disappointed in overall experience
Roland NScumbags charged me for fuel when I left it with more than I had when I started.
Andrew ZThey were totally unprofessional, when I dropped off during business hours no one knew how to accept truck from uhaul, had to talk to guy on speakerphone. He ended over charging me because he never processed my return till next day, which resulted in me paying f or 2 days not one. There were two guys there 1 sitting on a folding chair middle of floor another sprawled out on mattresses. Absolutely horrible will never recommend!
FAWN MI’ve rented UHauls before and this was the cleanest, best maintained vehicle ever. Check-in was easy with my reservation number.
TRACEY S