Could not have been easier or a better experience!!
Kimberly A | Overall ExperienceSelf Storage Units in Auburn, AL, 36830
U-Haul Moving & Storage of Auburn
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- 3.5 Average Customer Rating
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Most unorganized and unprofessionally run business I’ve ever seen. They rented us a storage unit, then after charging us told us that none were available. Instead of refunding us, they emptied someone else’s belongings out of a unit and told us we could have it. We put our belongings in, then realized there was no way to lock it because the previous renters lock was still on it (still not sure how it was opened). We were already a few hours behind at that point so we believed them when 2, yes, 2 employees told us they would replace it with our lock as soon as they had the other cut off. A month later, we return to find that the unit had been unsecured the entire time. Thankfully everything was still inside, so no damage done. Also, we only rented for 30 days, but they automatically charged me for another 30 the day we emptied the unit. I would never recommend this business and cannot believe anyone would use them a second time
KATE W | Overall ExperienceEverything about this rental experience was perfect! Thanks to All that made it so!
JOY H | Overall ExperienceThe owner Brandon was always so nice and helpful and so were his employees I interacted with! If I ever need storage again I would highly recommend! ❤️
HALI L | Overall ExperienceAmiricale and Brandon are the best! They couldn't have been more kind and helpful with a great attitude and friendly spirit! thanks you 2!
JOY H | First ImpressionsBrad was amazing and helped with all of my needs.
Alyssa R | First ImpressionsHelpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.
David C | Overall Experience.
Simon Y | First ImpressionsVery cooperative on site staff.
GERALD W | First ImpressionsSunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.
april n | Overall Experience