Andrea was very nice and responded quickly to any of our requests or concerns.
CHRISTINE E | Overall ExperienceIndustrial Park Mini Storage
970 N Pine Hill Rd, Birmingham, AL 35217(Carson RD near F'dale HS)
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- 3.5 Average Customer Rating
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Andrea was very nice and responded quickly to any of our requests or concerns.
CHRISTINE E | Overall ExperienceI bought the storage for move in online on affordable the code to the gate didn't work went back everyday and still wasn't able to get in touch with anyone nor was I able to get in because the gate had a lock on it. Making me have to pay extra for a uhaul until I can get in touch with them still waiting on my refund!
Frenishia N | Overall ExperienceI tried to cancel next the manager so many times 😔 ngs e up and apparently lost my stuff. I am so upset. My dad's ashes were in there. All my paintings. So much of my life. The manager never answered phone and possibly blocked me. She rarely answered emails and I have the proof. My attorney is looking over my info and we plan on filing a lawsuit against your facility and management.
Richard B | Overall ExperienceExcellent management and staff. Facility is well maintained and nice. Great deal for the money and I would not hesitate to recommend to others or become a customer again! Andrea and Mark are awesome!
Michael R | Overall ExperienceEmployee was never present; I had a trailer stolen there because gate was broken.
DALE C | Overall ExperienceDoors need new latches on them because they get stuck ALL THE TIME. Pulled up one evening and the gate wouldn’t open so i can get my vehicle. Last stated that a fuse was blown. As a business owner of a 24 hr facility , there should have been a blast email sent out regarding this matter.
Carlton S | Overall ExperienceMy experience with this facility was outstanding! I would recommend to anyone! If I am in need of storage again I will certainly come back to this one!
Dorothy R | Overall ExperienceThis location was hit by a tornado in the past couple of years. It's not even open yet we re served it online. Loaded an entire truck and they aren't even open anymore. No doors on units...well the few that are, are very torn up. Take the location down if it's not even available. DA's
Rebecca M | ReservationI am very sad to say that ALL of my clothes, shoes, purses, jewelery, etc was ruined. There was mud, dirt, spider webs, and bugs everywhere. My unit was damaged. I called every other day and there was NEVER anyone at the facility. No one told me that my unit was damaged. I am very disappointed and I will definitely not be recommending this place to ANYONE! Someone in a higher position needs to go and take a look, because the entire facility look awful! The door to my unit was so badly damaged that I had to ply it open to even get my things out. This was after I'd called and went to the facility just about every other day to find NO ONE in the office or on site. To say that I am highly upset and disappointed is an understatement. The one time that I did speak to a lady at the facility I was told that the damage that I was seeing was from a storm that happened 2 yrs ago! No ma'am! Someone was vandalizing units there and nobody told me anything about my unit. I could go on and on about my disappointment, but I digress. I won't be recommending this place to ANYONE not even a dog off the street, because nobody cares. Go look for yourself and you will see exactly what I mean. Someone owes me for my damaged property, because there was a person that that didn't care about my things and anybody else either. Thanks for not caring about my property.
Kimyum L | Overall ExperienceThe hole in the roof was never repaired (in 6 months) resulting in damaged property within. A completely unresponsive staff. No one was EVER at the facility to discuss the problems. Never use UHaul again.
Darrin F | Overall ExperienceThe manager was very rude and unprofessional. Too many inconveniences.
DA'SHANDRA L | Overall ExperienceI will never do business with this facility again as the manager is vary shady to deal with.i had paid for storage for my camper which was destroyed in January I had paid 3 months advance in January for storage and she didn't offer to give me a refund for February and March because I moved it in January after storm.also when I got my bank statements this month she had taken 55 dollars out of my check which I didn't authorize for the month of April which my bank said she commuted fraud
Ronnie P | Overall ExperienceA Tornado severely damaged the facility in January and we were notified that the door to our unit had been blown away and that we should consider finding a new facility and that our payment for the month of February would be refunded if we did so. We moved out the next day, did not receive a refund, and were then billed for March and threatened with additional fees if we did not pay. The facility has made no apparent attempts to repair the missing security gate or to replace the doors that were blown away by the tornado. It is audacious that they would encourage us to move and then continue billing us after we had done so.
Rodric F | Overall ExperienceI moved from this unit to another Uhaul unit because I had excessive charges on my credit card statements that no one could explain and when I called Andrea said they didn’t do it but their name was reported on my credit card statements. Just way too many issues and I’ve rented from them before and I still have one other unit that’s in my husband’s name and we will be moving out of that unit as well.
SANQUINETA M | Overall ExperienceThank you for accommodating my dpecific needs... I will use this facility in the future...
ANDREW S | Overall ExperiencePhillip Pearson always showed exceptional customer service. He was friendly and always helpful.
William P | Overall ExperienceSmooth and efficient... thank you!...
ANDREW S | ReservationVery professional and great service!!!!!
Rodney P | ReservationI highly recommend Industrial Park Mini Storage!!
Stacie S | Overall ExperienceEverything seems good overall, so far only problem has been that the unit was reported as swept and clean, but my sister is having to sweep up glass shards and other debris that was left on the floor.
Privacy R | First ImpressionsWe had a great experience. It is conveniently located to the Fultondale/ Gardendale area and has great pricing!
Privacy R | First ImpressionsUnit was clean and access easy. The sensor to exit is too close to the fence.
Privacy R | First Impressions