Yesterday was the worst experience of my life. What was suppose to be a happy and exciting day of moving turned into a very stressful day, put me hours behind. I struggle with anxiety and honestly it was not good for my mental health. I would not say uhaul is a bad company as a whole but y'all certainly need to do something about that location. They are bad for business!!! I had a hard time locating a truck to move so I called 1800GOUHAUL and someone booked me for 12:30 at this particular location. I get there at 12:20, place looked deserted so I thought well I'll sit here and check in through my phone, thought to myself maybe they went to store or something, or someone will pull up and help me get the key. No one was in the office and no one ever showed up. A little after 1 I went over to the next store right by Fultondale high school which I had already been there once but the sweet lady didn't have anything for me. Her name was Brooke which by the way she deserves major recognition from you because she was so awesome. She called the guy who run industrial park mini storage, he never picked up or responded to her text. She even called the customer service line for the particular area and they weren't any help. So she called traffic, somehow got directed to Georgia traffic so they got her connected for Alabama waited on there forever so when someone finally picked up Brooke got hung up on so we had to wait again to get someone. Get someone, they converted me to that share crap, I go back to industrial to get truck, get there to try get key they tell me online I need to call, I find out I owe money from 2018 which someone could have said over the phone but hell I couldn't even recall why but whatever I resolved that, finally get the key after 20 minutes of bs from that, ok so now it's after 2 and my help was held up because they had their own plans for that day. You guys need to get that location under control because I was told this happens a lot. Signing off as a very unpleased customer!!!Anita G.
Moving Truck Rental in Birmingham, AL at Industrial Park Mini Storage
(U-Haul Neighborhood Dealer)
Birmingham, AL 35217
(Carson RD near F'dale HS)
Services at this Location:
- Mon: 9 am - 5 pm
- Tue-Sat: 10 am - 3 pm
- Sun: 11 am - 3 pm
Special Operating Hours
- 5/9/2021 - 5/10/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Birmingham, AL 35217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
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Military discount would be niceGABRIEL D.
Clean Vehicle !!! It was in horrible shape. Smelled Horrible. Whom ever that had rented Vehicle before me totally ruined the Truck. It was a Bad experience. The Customer Service person said people had not taken care of that Truck.. Never want to use that location again.......CYNTHIA S.
Store hours not convenient for everyone. Seems the operator is having trouble with homeschool and work.Michael O.
She over charged me the mileage she add wasnt rightJohnnie P.
Friendly service, truck was there waiting on me, easy check in/out. Truck was cleanBrian C.
Nothing could have went better. I was met on time and was on my way in 10 minutes. I would definitely rent from this location again.Jeffrey S.
The owner went above and beyond to make our experience the best it could be. The online rep tried to send us alot further away to pick up a truck so before we could go get the truck the owner(Phil) called us and accommodated us to a truck on his lot that was 15min closer to the house. He made sure everything in the truck was cleaned and he explained everything to us. We would use this location again and again so thanks for the GREAT experience. Also checking it back in was a breeze. 5?Robert G.
Great customer service.Kimberly M.
Easy processBrenten H.
It was quick and easyKeleigh C.
When the customer is checking in/out online, uploading pics, and entering information about the truck, then there should be a discount applied since they are doing the work of the employee.Darren D.
The check in at the location was poor. Nothing was shown on the truck to us. The truck fuel was on empty, not 1/4 as the contract stated. The person working the location was wearing tshirt and pajama pants.Regina R.
Drop off was quick and the staff is very helpful!Rocky M.
They changed my location at the last minute Charged $1 a mile for a location that was further out Both customer service reps were rude and no help at all After filling the gas back to the line the guy who I got the truck from kept saying I did not put enough gas in it The truck was raggedyBrenda T.
James was very nice and easy 2 work with. I would recommend this UHaul to any and everyone I know that needs one because of him and his amazing attitudeMichael A.
The staff at this location were professional, friendly, and quick to help me get the truck I needed to complete the equipment move I needed that afternoon. They answered all my questions, and were very helpful. I would, and will, gladly recommend them to friends and family who will need truck rentals in the future! It was good doing business with them.Jay J.
I am not HAPPY with being charged 103.28 for a trailer that we literally used for 7.5 hours!!!!! That is a bit crazy for using a trailer for 7.5 hours, I understand paying for 1 day but this is crazy!!!!!annette C.
The guy was kind of rude and the tail light of the car transport wasn't working. I didn't have time to get another one due to being on a tight time schedule, so we had to drive cross country with one tail light.Amanda S.
Customer service excellent!!!karl P.
Customer service excellent!karl P.
Excellent choice for what I needed with expedient setup and drop off. I'll definitely recommend to friends.BRENDA E.
Pickup truck was in nice shape. Both Philip and Scott were easy to deal with. Gave location average score for condition of the "office". That refects on mgmt/owner. I would rate employee interaction as excellent.GARY G.
i was treated bad at this location i will never go back thereglenn W.