The main problem was my account kept showing I owed around $900.00 when I was current on my account. It has been that way for a year or more. Candy the manage said she had called IT about it but it has never been fixed. This has been very frustrating for Candy and myself. Candy works harder then any woman I have ever known at the storage units and she shouldn’t have to deal with accounting issues corporate can’t or won’t fix.
KAREN E A. | Overall ExperienceSelf Storage Units in Broken Arrow, OK, 74011
U-Haul Moving & Storage of Broken Arrow
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We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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- 4.0 Average Customer Rating
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Overall had a horrible experience. Poor communication within the company. Had an overdue lock still on the unit a week after payment was made. Had to call y’all twice just for someone to finally cut it off. The guy that handled me when renting the unit was not professional. There’s no service nor does the public wifi at the Facility even work so when I returned a truck I couldn’t properly check it in and got charged an extra $25. Yall LOVE to overcharge people. I have the exact same unit and I pay $75 a month instead of $120 that y’all charge me. NEVER will I ever use uhaul especially this location.
caitlin C. | Overall ExperienceUhaul breached my contract. I will be seeing them in court.
jeffery c. | First ImpressionsYou desk people need more staff! They are running the whole time! Still friendly but you can tell phone ran constantly and customers were needing answers... one person doing everything will burn out your customer service "asset". Pandemic is over, pay more to get more staff.
VICKI R. | First ImpressionsVery helpful personnel
Dwight k. | Overall ExperienceYour staff over charged me on the uhaul truck rental of $33 and some change. Instead they charged me a full $100 that I was told was only a temporary hold. Honestly was worried this would happen as there was another customer bitching about the same thing while I was trying to get the truck.
MICAH T. | Overall ExperienceI really like this uhaul storage facility but it’s extremely difficult to navigate around all the uhaul trucks, trailers, etc especially when I’m pulling in a trailer myself. Just way too hard to get in and out of. Other than that though, the people are great and the units are very clean and I feel secure.
Scott I. | Overall ExperienceMy unit was not ready when u got there. It was a free 30 unit. But she said it wasn't in there. But after a little bit it was taken care of. Only one person handling phone and several people returning and renting trucks made a wait time. But overall things were good.
CAROL M. | First ImpressionsCandy was who we dealt with at U haul and she helped us so much ! We appreciate her and her kindness in working with us .
Angela L. | Overall ExperienceI could not access the entrance gate to the storage unit because other Uhaul rental trucks were blocking the entrance.
Geneva M. | First Impressions