The owner is kind and helpful.
Wendes J | First ImpressionsSelf Storage Units in Chattanooga, TN, 37415
U-Haul Moving & Storage at Hixson Pike
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The managers here lied and pretended to take out my payment but did not so that they could put a lien on my storage. They sent me late fees statement in my email 3 days before my bill was even due. When I called to bring this to their attention, they pretended to fix the mistake and did not even take out my payment and left it unpaid after I gave them my credit card number. I called back to address the issue and the manager lied and said my storage went up to two different amounts within a minute he changed his prices. Finally he gave in and told me I could get my stuff and he would unlock it but it was still locked. I also think they changed my lock and put a different one on it. They overcharge, lie, manipulate and try their best to seize your property with fraud. This place is a den of thieves.
Christopher S | Overall ExperienceThey were so much help i only wished I could remember there name. Thank you.
CallaLee E | First ImpressionsThe local owner operators at this location were particularly helpful in connecting me to someone who helped me physically move things in and figure out getting my stuff out in time ahead of another month's charge amid storm threat. The only frustration I had was around the *corporate* side of the things and not having flexibility around a couple things that would have been much better had the owner/managers would have had more control over the systems.
Kristy G | Overall ExperienceThe man working at this Uhaul location was very nice and helpful!
Ian H | Online Move InThe GM David Thomas went above and beyond to help me out and understand the situation I was in with emptying out my unit. I appreciate how the situation was handled by him! At times, the associates could have been more helpful and have less attitude but overall the experience went well over the last 4 years I rented at the Hixson Pike location in Chattanooga, TN.
tina c | Overall ExperienceWould have rated except for two issues: only one person working hard to meet several customers, and why make storage units with 6foot ceilings! Too low for movers.
leslie B | First ImpressionsEveryone was always friendly when I needed help. Facility always clean and well lit inside and out.
James r | Overall ExperienceThere are so many things that confused me about this whole process. The storage space rented was extremely small and I had to wait to get my unit opened while I was on a short schedule with the moving truck. The lines were out the door each time I went and the staff was visible stressed but friendly.
Trisha S | First ImpressionsThe owner and the staff were very accommodating. With the going back and forth emptying our Uhaul truck into the storage unit, I was suffering from heat exhaustion. They let me sit by the fan in the office and few snacks as well . Afterwards I felt a lot better. I would recommend this location to everyone.
DIANA C | First ImpressionsThe Staff was very friendly and helpful! James 1:17
Jeremiah D | First ImpressionsKey pad did not work for the longest time and we could not get into our belongings unless there was someone in the office.
Lisa Z | Overall Experience