Office and access hours were not convenient due to my procrastination...lol
Ronald D. | First ImpressionsSelf Storage Units in Chattanooga, TN, 37408
U-Haul Moving & Storage of Broad St
Services at this Location:
Features Available at this Facility :
Promotions:
There are no rooms available online at this time.
Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
-
U-Haul Storage at Rossville Blvd
2219 Rossville Blvd, Chattanooga, TN 37408 View Available UnitsLimited Units Available.
1.0 miles from this location -
Safebox Self Storage
1500 E 41st St, Chattanooga, TN 37407 View Available Units
(U-Haul Neighborhood Dealer)2.8 miles from this location -
Rossville Self Storage
1402 Wilson Road, Rossville, GA 30741 View Available Units4.4 miles from this location -
U-Haul Moving & Storage of E Ridge
5816 Ringgold Rd, Chattanooga, TN 37412 View Available UnitsFew Rooms Left. Reserve Today!
6.1 miles from this location
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.
Abigail H. | Overall ExperienceOwner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.
Sarah L. | First ImpressionsSystem was down and took a very long time for me to be assigned a storage unit
Lori H. | First ImpressionsThis was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.
Tanner D. | Overall ExperienceThere was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!
Ashley C. | First ImpressionsDidn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......
KATHERINE M. | Overall ExperienceEverybody was so friendly and helpful.
Sheila R. | Overall ExperienceThey were very helpful and communitive re: the delivery of my U-box
Tom R. | Overall ExperienceVery helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!
dona h. | Overall ExperienceGreat experience
ERNISTINE M. | Overall ExperienceI tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.
Suzanne D. | Overall ExperienceMy Uhaul moving experience was a 97% nightmare.
PAMELA W. | Overall ExperienceThe employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.
andrew b. | ReservationThis place is fantastic!!! Thank you so much for all of your help!!
Noah C. | Overall ExperienceI reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.
Ian F. | ReservationI'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!
maria t. | Overall ExperienceProfessional and friendly.
patricia m. | Overall Experience