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Evan M | Overall ExperienceSelf Storage Units in Costa Mesa, CA, 92627
U-Haul Storage Of Costa Mesa
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A Plus Storage
2458 Newport Bl, Costa Mesa, CA 92627 View Available Units
(U-Haul Neighborhood Dealer)0.2 miles from this location -
U-Haul Moving & Storage at Harbor Blvd
822 S Harbor Bl, Santa Ana, CA 92704 View Available Units5.3 miles from this location -
U-Haul Moving & Storage of Tustin
1431 El Camino Real, Tustin, CA 92780 View Available Units6.9 miles from this location -
U-Haul Moving & Storage of Midway
15182 Beach Bl, Westminster, CA 92683 View Available Units7.7 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Susan S | First ImpressionsMy experience with Andrew Paniagua AGM, and Adrien Assistant Manager at the Newport BLVD Costa Mesa storage location was reprehensible. They communicated in such flippant, dismissive, and rude ways that I will literally never use or recommend U-haul to anyone again. It will go down as a horror experience that I will warn people about. 2 horrible representatives for the U-haul brand. Rude, inaccurate, it is obvious this is probably the highest ranking position they both have probably had professionally just based on the lack of soft skills, decency, and acumen paired with a seriously inflated ego. It is clear that this authority at work may be the only authority they have in their personal lives, but it is no reason to be abusive to the customers or take out that frustrations on them. Plural. The office is ran like a flop house of gentlemen I wouldn't trust or feel comfortable sending another disabled family to. I have exclusively used U-haul since 2006. U-haul exclusively for every move. They were in error at this location but harassed me over it until I submitted a dispute through corporate. Maybe with additional training like not trolling people because they are disabled and you think nobody is looking at the store itself and there is no oversight can improve the Newport Blvd location, but honestly Adrien specifically but also Andrew Paniagua were bullying, and I don't think you can train that personality defect out of someone. It came too natural to Adrien to be rude and apathetic. When I told him that I am neurodivergent, he repeated the same sentence back to me, but very s-l-o-w-l-y like I was an idiot. I did remind him that the conversation was being recorded on both ends and he still didn't care. I hope you guys can pull the recorded audio and listen to the calls. I am sharing with my disability advocacy group that U-haul is dangerous for people like us, and to document everything and try to avoid and shop elsewhere if possible. It sucks because I have exclusively used U-haul for the last 20 years. I hope it gets better. For U-haul in general but also for people like me who may have disabilities.
Vittoro G | Overall ExperienceEverything was very suitable except we could no longer afford it. Thank you!
SYLVIA H | Overall ExperienceThe facility manager Andrew does an exceptional job and is always willing to answer questions and do his best to make your entire move in experience wonderful and without the stress normally associated with moving.
BARBARA T | First ImpressionsMany of the light switches are broken
CLAYTON L | Overall ExperienceEveryone was nice just got to expensive so had to go
NANCY E | Overall ExperienceI had no issues, but didn’t really use the facility much to form any clear opinions
DARRELL U | Overall ExperienceFriendly and helpful staff.
MICHAEL C | Overall ExperienceAndrew Paniagua and his team at the U-Haul Costa Mesa office are the best I have encountered in customer service. They all have great customer service skills and are very helpful. I would not hesitate to use their services again! As a storage unit renter, they gave me a break on a rental cargo van to remove the contents of my unit. This is the type of customer service I really appreciate.
SCOTT W | Overall ExperienceWe weren’t able to put lighting in the storage unit itself, and there was no lighting provided inside our unit. Made it very inconvenient and less functional. As a result, we didn’t use the storage much.. We eventually decided it wasn’t worth it.
BRIAN K | Overall ExperienceOffice staff professional, efficient, accommodating. Good experience overall.
SHIRLEY F | Overall ExperienceGreat staff, clean facility.
SEAN C | Overall Experience