Andrew was very nice and accommodating. I needed to move from one larger unit to a smaller unit in one day. Quite challenging. I got it done and had the first unit completely cleaned out early the next morning and he did not charge me. I very much appreciated it!
KENDRA L | First ImpressionsSelf Storage Units in Costa Mesa, CA, 92627
U-Haul Storage Of Costa Mesa
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Susan N | First ImpressionsThe staff were extremely helpful! They went above and beyond to make sure that our experience was seamless. We initially only went in to rent a truck for the day, but we are so glad that the team told us about the free month of storage! It was really helpful to have somewhere convenient and safe to leave our things for a bit! 100% will use this location again, and will be referring my friends and family!
Jessa V | First ImpressionsTk you
CARLA A | First ImpressionsGood place
JUAN M | Overall ExperienceEveryone at this location is so very nice and professional. They really are. Andrew (facility manager) couldn't have been more kind and helpful. His employees were the same. I have nothing but great things to say about this storage. I will totally recommend this location to everyone. Thank you Andrew and team.. you are all awesome!!
Jennifer S | Overall ExperienceAndrew, the facility manager impressed me beyond belief not only by his availabity, but by his professional service and approach to ensure quality service.
Ryan A | Overall ExperienceThe staff was very friendly and helpful for my move in and move out.
Robert K | Overall ExperienceOverall, great service and storage area... However, Office Parking area just a little tight, and there are homeless characters on the edge of the property that can make people somewhat apprehensive about going to the office (especially when it's getting dark).
cathi p | Overall ExperienceGood experience however I do feel like any amount that goes past the due date should be prorated if only going to need for a few more days
Tanya S | Overall ExperienceThe digital contract and check-in process through the uhaul app was dysfunctional, and it took 2 hours to complete, including an hour and a half on the phone w uhal customer assistance (who did everything they could to help, and an in-person discussion with the uhaul rental facility manager who refused to speak with the uhaul customer assistance person that was live on the line, because it was 10 minutes past clising time, even though I arrived and started the check-in process 75 minutes before closing time. The check in was a nightmare, eventually the app functioned properly. I it cost me 2-1/2 hours out of an important Sunday evening, when I had to be at work the next morning.
LEE S | Online Move InCalled Sunday and Monday. Never answered the phone at storage space or truck rental place. Could not access storage, called main line thru app and they couldn’t get a hold of them either. Neither place answered the phone for 2 days we were there. No information on storage unit once we got access. Horrible customer service.
KELLIE M | First ImpressionsAccepted drop off of trailer at this location and not the intended location 50 miles away. This type of service is responding to customer needs.
carlos h | Overall ExperienceIt was a little confusing getting into and out of the facility, however, the people there were very helpful
AMY P | Online Move InThey raised the rent on me by e-mail, no consent, I left immediately afterwards.
Kevin P | Overall ExperienceThank you
Susan S | First Impressions