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Whitney W | Overall ExperienceSelf Storage Units in Durham, NC, 27713
U-Haul Moving & Storage of Research Triangle
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U-Haul Moving & Storage at US Highway 70
2422 New Raleigh Hwy, Durham, NC 27703 View Available Units5.2 miles from this location -
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Farrell Storage CLI
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Storage Customer Reviews
- 3.0 Average Customer Rating
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Items got stolen for my storage; tv broken
Siaara D | Overall ExperienceThe office hours & staff at the main facility was amazing . Unfortunately the seldom seen staff at Sedwick location wasn’t very accommodating and probably the reason no one was ever onsite . Thankfully the main location was always available via phone .only needed to communicate with a person on site once but she had no clue and I ended up calls the main location and Josh was amazing 👍🏽👍🏽
Carlos F | Overall ExperienceJust bad. Truck rental bad. Moved out online 2 weeks previous then get notification about payment being due as move out was never processed. Someone called me about the “wrong lock,@ didn’t tell me which unit. Then said I had to have a uhaul lock. No I have to have a disc lock and web site specifically says it does not have to be purchased from haul. Seems like Nobody there has a clue. Can’t wait to finish moving out of my other unit and be done
Julie L | Overall ExperienceMy storage was dirty when I moved in
WHITNEY R | First ImpressionsThe young lady that worked last night was awesome, the morning staff was awesome also!!! The PM staff beside the young lady were less desirable. I was given false information, very little customer service and not helpful at all.
Jermaine W | First ImpressionsHey you guys are so understanding it would be my gift to tag you with this only extend those Rory of notion to people places things and event that will have you best interest weather your around or not vary value
Perry S | Overall Experiencei'm still not sure my card wasn't charged for the free month
Laura C | First ImpressionsStorage was great experience, but trying to get a reserved uhaul truck was horrible experience, there was no one at location and when I and 800# called the number indicated for this site, the staff was rude and said they were at a differnt location altogether...there were others experiencing same...Website needs to be corrected if no one is going ti be there
Wonda B | Online Move InI tried calling several times throughout the day to set up a storage unit and each person I talked to wasn’t able to answer my questions or properly set me up. When I arrived, the clerk was very friendly and definitely tried her best but did not have all of the training needed to successfully manage my move in. I wasn’t told where the unit was. I was told it was on the outside and I didn’t know how to access the unit. I wasn’t given a lock right away and there was only one measly cart to move a huge truck into the unit. Thankfully, I got another later from another unit from the clerk. They did not tell me about the “check out” process when you leave the premise and I was worried i would get a fine, I still don’t know what that process looks like so hopefully no fine will be coming. Jeremy did answer my phone calls but the process to move in was unprofessional and unhelpful overall. I’m glad for his help but i’m glad we were able to move in. At the end of the day people were friendly and I’m glad it’s all set now.
Braelyn K | First ImpressionsEverything was clean and in good shape but always a pain to get ahold of office or communicate. They did not process my move out request, charged me again, and added a late fee. Was able to resolve with customer service line but shouldn’t have needed to go that far for a simple move out.
Josh L | Overall ExperienceStaff person did not feel like she was willing to help and then learned she couldn’t and previous location had to help her over the phone ,which resulted into me calling the other location and Josh going above and beyond
Carlos F | First ImpressionsHad a rocky experience but this was great I have never had a storage before so the process was unfamiliar to me but this location is great, clean and convenient
DANIELLE A | First ImpressionsJeremy Warren and his team were extremely professional,convenient and precise. I will definitely recommend.
Tronina W | First ImpressionsI moved out on June 2, 2023 NOT June 6!!! This is why your score is not higher.
Danielle B | Overall Experience