I got charged for the full price and the U-Haul was inoperable or undrivable after the check engine light came on, I basically had to wait in a parking lot for 6 hours until it got towed to the U-Haul facility then had to come the very next day., then got notified that I had to come back on Sunday to transfer all of my other items that are in the U-Haul to two different storages. I have the receipts from KFC the lift that I had to pay to get my cold food and my freezer food to a residence, and another Lyft ride to come and take from the U-Haul service back to the residence. I am not happy at all for me to being charged for the full thing and I only had it for 24 hours out of a 3-day rental.
Tiffany C McReynolds | First ImpressionsSelf Storage Units in Fort Worth, TX, 76116
U-Haul Moving & Storage of Westside
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Storage Depot Altamesa
3351 Altamesa Blvd, Fort Worth, TX 76133 View Available Units
(U-Haul Neighborhood Dealer)7.7 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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ANTHONY CAMACHO | Overall ExperienceThe team is very nice, helpful and caring. I appreciate what they did for me over the 2 years I rented there
Kristina Welborn | Overall ExperienceCustomer service at this location is Awesome.
KIm Wade-oden | Online Move InEveryone was so courteous and helpful including the managerial staff personnel and the very helpful employees. Thank you so very much. !!! Pamela Eaglin
Pamela Eaglin | Overall ExperienceThe staff was wonderful and very helpful. The lay out is a little weird. We had to wait 30mins to be able to unload and fill our storage room because there is only one door and another family was loading their truck.
YADITH AYALA ALVARADO | First ImpressionsThank y’all very much
Charles` Murry | Overall ExperienceEvery time that I have gone to U-Haul time that I have gone there I was truly treated with respect and gratitude they are wonderful people there I will do business with them again and again they are truly wonderful people to go out of their way to help you
Charles Menefee | First ImpressionsThe staff was extremely nice and accommodating! There are no lights within the climate controlled unit so that made moving in tough.
TRAVIS OLIVER | First ImpressionsVery nice people, well organized, easy in and out, thank y’all very much👍🏾
Charles` Murry | First ImpressionsOne problem: My reservation for a storage unit was not honored when I arrived to unload and return the rental truck. I am currently in a bigger unit with a higher than quoted price. I am working with the location on resolution. Hopefully UHaul can make this right.
Jill Heffner | First ImpressionsThey claimed it had 24hr check in and move in, but it was only 7-7. They need to update their system for check in to stay relevant. Digital locks would work serve them very well. You can reprogram for free, and allow for moving at any time at the very least checking in for free. Don't turn into Kodak. All the best! Thank you!
Jesse Mitchem | Online Move InThe staff was so helpful! We will recommend Uhaul to anyone moving! Both in Clute and Fort Worth!
SUZANNE KRELL | Overall ExperienceThe employees here are very helpful!
TYLER WILLARD | Overall Experience